Premier Medical Group Providence
610 Providence Park Dr E Building #2,
Mobile, AL

Overall, a good experience. The only negative thing I have to say is that the wait time is crazy! I have waited in the lobby for 45 minutes both times.

I am 72 years old and had my first surgery of any kind (cataract extraction with intraocular lens implantation) so I was a bit apprehensive. But I could not be more pleased with the process and the remarkable results. Dr. Alinda McGowin performed my surgery and with the staff and doctors and nurses at USA Providence Outpatient facility, the entire process, from check-in to discharge, from prep to recovery, was absolutely flawless and pain free. Everyone made every effort to make sure I was fully informed about what to expect and that I was comfortable throughout the whole process. And the result is beyond anything I had imagined! I want to thank Dr. McGowin, not only for her excellent skill and professionalism, but her warm and thoughtful care through the whole procedure. When I arrived home after the surgery and first removed my sunglasses (still the old prescription which blurred my vision) I was truly gob smacked with the new clarity and the unexpected saturation of color I had not even realized I had lost. Dr. McGowin had told me what to expect, but you just have to experience it to really understand. Thank you to everyone at USA Providence Outpatient facility, to everyone at Premier Medical Group Providence Eye Center, and a special and heartfelt thank you to Dr. Alinda McGowin, she is truly being used of God to minister healing and I love her for using her God-given talents to give me new eyes to better see the beauty of this world.

Dr Douglas is great. I am confident that he knows all about my eye situation. He makes you feel safe and less anxious. He has a wonderful bed side manner. I am more than satisfied being his patient! Oh yeah, my eye is improving!

I had one of the worst experiences I’ve ever had in a medical office here. I waited in the lobby for over an hour with no updates before finally approaching the side desk to ask if anyone could give me an estimate of the wait time. I was immediately told, “I don’t know.” I then asked if they could at least tell me how many patients were ahead of me so I could gauge how much longer I’d be waiting, as I had children to pick up. At that point, an older staff member (later identified as Cindy, the office manager) approached in an aggressive and combative manner, stating they “couldn’t tell me that” and claiming it was a HIPAA violation—which is simply not accurate, as I was not asking for any patient-specific information. When I calmly asked for her name to file a complaint, she refused and became increasingly argumentative, even following me to the front desk and repeatedly interrupting my conversation with another staff member. Both front desk employees also refused to provide her name. Only after the situation escalated and a doctor was brought out was I finally given her name. What’s especially frustrating is that their own No Show/Cancellation Policy states: “Premier Medical is committed to providing our patients with exceptional care therefore your appointment time is valuable and has been reserved specifically for you.” However, my experience showed the complete opposite. My appointment time clearly was not respected, as I sat waiting for over an hour with no communication or accountability. I had to take unpaid time off work to attend this appointment and also pay for after-school transportation for my children. Now, due to this experience, I will have to take even more unpaid time off to find another provider. To make matters worse, while I was in the process of rescheduling due to the excessive wait, another staff member approached me asking for payment for glasses—despite the fact that I had not even been seen by the doctor yet. This entire experience was disorganized, unprofessional, and unnecessarily confrontational. I will not be returning to this clinic, and I strongly encourage management to address both customer service and staff training—especially at the leadership level.

Had a follow up visit with Dr Swain for my ears and hearing after getting my hearing aids several months ago. The staff are good and attentive up front and in the hearing department. I ask a lot of questions and they took time to answer. When you get my age in life you need answers and the staff took the time to provide answers. I as well as others review doctors and their practice reviews to learn more about them. Dr Swain is highly qualified and is a good doctor. If there is a negative he's a little too consumed with his work load that he has lost some of his bedside manner. I'm not asking for a sit down and let's have coffee kind of meeting when I go to the doctor but I do ask for slowing down a little so I can understand what all is going on and have time to ask questions. Sometimes I can't think of all the questions I need to ask during those visits when the time feels pressured with the doctor and think of them later after I've gotten home which is too late unless I schedule another visit. So my request is that not only Dr Swain but all doctors take a little more time with patients and even explain more and ask patients if we have questions or concerns.

Happy with the Optometrist not so much contact lens department. Tonya in contact lenses monkeyed around so much with my prescription that after 10 months of going back and forth, I gave up. My prescription is still wrong and I have to wear my readers for almost everything. I absolutely hate the contact lens brand I'm using. It's a pain to have to find the little line on one of my lenses because I have astigmatism. I have an appointment to go somewhere else. Won't go back to Premier West

Dr Swain has good bedside manner. He explains the existing issue so the patient is well informed. His patient base is very large and your office visit is from 1.3 to 2 hours for a 30 min (max) appointment. The office personnel, nurses, technicians, appointment staff, etc. are all very professional and helpful.

Dr. Sullivan was jovial and laid back and made me feel comfortable. He cleared my ears so that I could hear well again. I am glad he suggested having a hearing test which went well. I had seen Dr. Elliot in the past and like her very much but I'm so glad you are close to my home. James Beach

I really enjoyed two years ago the service Dr. Morrow gave me but on today 1/14/2025 the person who schedule the appointment advised me very rudely that there be a fee of 185.00 because of my health insurance through the V.A. I have superior insurance is this how you treat a Veteran and a Senior citizen?

Dr Swain is incredible at what he does, however they do not respect your time. You will wait in the lobby upwards of an hour after your appointment time before they will see you. Front desk does their best but I really blame overbooking appointments. He is a really good ENT surgeon though.

Made an appointment with Dr McMurphy for an issue with my ear not equalizing. She said that nothing is wrong. Why would I have waisted 2 hours and the deductible if nothing is wrong. She never offered me any advice on what to do or anything. All they were concerned about was trying to sell me hearing aids. I DO NOT RECOMMEND DR McMurphy as she did not seem to care about the issue I was in for.

UPDATE: Tonia reached out to me from the Providence location and asked me to come see her. I can't say enough about how kind, patient and caring she was while trying to get me fitted for contacts. She spent over an hour with me trying to get the perfect pair for my eyes. She is the only person I would ever go to for contacts. She is very knowledgeable and she is very good at what she does. ORIGINAL: This is my second time dealing with Premier Medical for vision problems and both times have been a nightmare. This time I saw Dr. Morrow, and while the visit with him was fine, other than having to wait an hour, the process of getting fitted for contacts has been impossible. After my initial appointment with Dr. Morrow, the nurse walked me around to the eyeglass/contact center to get fitted. However, they were already closed. I tried calling twice the following day, leaving messages, and still not being able to get in. I emailed Premier Medical to see if I could go to another closer location and they said I could. However, when I called the West Dauphin St location, the employee was rude and dismissive and told me I had to use my original location. She furthermore told me that if I did use them, they couldn't get me in for just a contact fitting until late April because they were short staffed. Never in my wildest dreams did I think it would be so hard to get my vision better. Now I've resorted to just starting over completely with another doctor in a different medical group hoping for better results.

UPDATE: Still no glasses. They mailed me a copy of my prescription to my address 2 days ago, no glasses. I am going to take that as they have absolutely no plans on giving me the 2 pairs of glasses I paid $600 for. I live 60 minutes away from the facility. They are just lying at this point saying that have 'shipped them out'. Absolutely disgusting. I received a package from Oklahoma in the timeframe they have sent they sent them from 60 minutes away. I have never written a review before, but this place has been so astonishingly incompetent I felt compelled to write this. After $600 and 6 weeks of waiting now - I have yet to receive a single pair of glasses (I purchased two). I have had over 19 pairs of prescription glasses in my life (I get them yearly) and have never, ever had an issue until this place. After my exam for my prescription (very brief, mostly performed by a technician, with the optometrist stopping by for a minute or two) I went to their optical department to fill my prescription. Their pupilometer was broken (the technician knew this and stated she should've checked it before hand), so I kid you not, the woman rifles around in her drawer and pulls out a dusty ruler (like the kind you used in elementary school) and uses that to measure my eyes. $550 (with insurance) and 2 weeks later I travel (an hour back and forth) to pick up the glasses, and immediately they're wrong - literally like looking through a kaleidoscope of prisms (I can see the rainbows of light refracting off objects). The second I put them on I state that these are wrong and I can't see out of them at all. They tell me I just need to adjust, and to take them home. There is no adjusting to this. I call the next day to return them. I have to reschedule another eye exam. They tell me that there's nothing wrong with the glasses, that I am "probably just not used to having glasses with a strong prescription", and that it's not my fault, my "brain just can't combine the two lenses". Again - 19 different pairs of prescription glasses, basically the same one every time - I have no major issues, just mostly need them for reading. Never had a problem. Today, here, they tell me suddenly my brain just 'can't comprehend the prescription' but that they will change it for me out of the kindness of their hearts. I call my old optician - my prescription previously was even stronger than the one they gave me - therefore it has nothing to do with my brain "not being able to comprehend" the prescription. They re-order them again, say they'll be there soon, and nothing. I call again a week later, they tell me ordered the wrong lenses AGAIN and had to ship them back. No idea when they'll get in, no timeline on when they'll get to me. 6 weeks later I am STILL waiting on even just ONE pair of glasses that I have paid for. I am 6 weeks out from my first appointment. They have no idea when they'll get in. They could say something like "so sorry - we messed up the axis measurement" or "the pupillary distance was wrong, our mistake, we will overnight them to you" or ANYTHING but no. They just get pissed when I call now to check as if I shouldn't be frustrated. I have multiple voicemails stating that replacing them will be 'quicker than the first time (two weeks)' and that they are 'shipping them out tomorrow' and literally weeks have gone by and NOTHING. I would have never ever used this place if I knew how incompetent they were. If you're a regular working class person just trying to get some glasses to see with, please do NOT use this facility. I can't even say to use them just to get the prescription and fill it at Costco because they can't even get the prescription part right, and when they get it wrong, they'll just gaslight you and tell you it's "your brain", not them.

Never go here!!! Number 1. People need to know how to speak to patients at the front desk! 2. Whatever brown shoulder length hair manager with glasses (older lady) is in charge up front definitely makes sense with the type of staff she keeps. They are not professional in handling anything right especially when something WRONG was said over the phone just yesterday when i specifically repeated back everything so I understood what to expect! When they were telling me what I heard was wrong today, there was absolutely NO apology or sincere attitude towards the mistake!! I wish they would pull the cameras and the phone call that was never documented (per the red headed girl) on the lady that spoke to me yesterday, but I have phone records that I can pull if that helps! when the red headed girl kept unapologetically going back and forth with me after I am trying to understand, the “manager” I guess (she’s probably lying because I doubt anyone at a great company would have a person like her) comes up defending the red head with her actions towards me! If my job ever heard we spoke to our patients that way when they give us business, WE are responsible! And what’s crazy is y'all are the ones that said something wrong to me about the price of my out of pocket expense that I took off work and PLANNED on the cost ahead of time, and you aren’t holding anyone accountable! The red head girl wants to tell me that I may have spoken to the “other” building. Well, the OTHER building transferred my call since I deliberately asked for the eye department of Dr. Morrow. None of that matters because all I got for the wrong information told was nothing… no apology for anything or anyone responsible telling me this. After I said I wish I had some apology, the red head held her hands up and was like well I apologize in a rude way. She acted aggravated when IM the one told wrong information this whole time. When the “manager” says SHES IN CHARGE, she wants to say I’m not being nice to her worker after I said an apology would have been better and not being rude instead because all I was doing was asking what the reason was I was told wrong things. After I’m accused of being the only one “rude”, I decided I don’t have to sit there and hand over my money, or waste time out of the day I took out of work, so I say “no maam, goodbye”, and the “manager”, in a VERY AWFUL/laughing tone said BYE! I don’t have eye insurance so I am very particular on the costs of my medical appts and I wish they’d pull phone records and cameras today because the actual boss should know the truth. My job sends over so many referrals to premier medical ENT and I have ALSO helped in that since I have been a patient, but never again will I give a good word to go to this place. In order for someone to have a better experience, you have to get past “friendly” people making their mess up better and the whole thing a better experience, and you can’t even do that here to get to a good doctor. do better.

Nice people up front but no real effort was given to help a Veteran with info or paper work to get appointment bills through VA procedures. We would have gone elsewhere if we had known their lack of concern. Made regular payments to pay …

Dr. Kent Burton is awesome. Very good listener / great at explaining my condition and always asks "Do you have any questions" before he leaves the room. My (and my wife's) interactions with Premier Medical have always been professional and courteous. I highly recommend Dr. Burton and his staff.

I came in for a medical issue with my eye, and I was highly impressed with the staff. I typically do not enjoy the eye doctor (who does), but Dr. White did a phenomenal job at explaining everything and making sure I felt comfortable. Truly one of the best interactions I have encountered with a medical professional. The nurses were also all very kind and helpful with all my questions/concerns. I highly recommend seeing Dr. White at Premier Medical Group for any eye issues you may have!

Dr. Burton and his staff were punctual and respecting of their patient's time. Dr. Burton listened with empathy and came up with concrete options to address this patient's issues. He acted with knowledge and empathy. I highly recommend his practice.

Dr. Swain is always attentive and listens to my questions and concerns. He is knowledgeable of current treatments and isn't adverse to prescribing them if he deems them beneficial. His nurses also help me through the insurance approval process. I can't recommend him enough.

Dr. Swain came highly recommended by family, friends, and our primary care physician Dr. Ruble. Dr. Swain was very knowledgeable and skilled. He ran some tests and discovered our problem. He treated it and we are confident in his ability to help us. The nursing assistant who helped me get registered was very kind and thorough in filling out the information. Thank you all for your help.

Dr. Marrow is one of the best and very cerebral when it comes to examining a patient. I've been using this doctor for 6+years and will be continuing to until whatever date permits. I strongly recommend if you need a thorough examination I'd suggest Dr. Jeffrey Marrow.

I have always liked Dr Sullivan. He has taken time to explain things, has helped with ear infections, and was wonderful at treating a case of positional vertigo I had. He is my go to doctor for anything relating to ear, nose, and throat.

We love Dr. Swain! He has done tubes on 2 of my kids and helped me multiple times with sinus issues. Please don't ever retire - we won't go to anyone else!! He's the best and his staff is the best!!

My mother was having problems with one of her hearing aids. We were able to drop it by the office and have it checked out without having to wait for an appointment. Very convenient for us. We were contacted after the hearing aid was …

Our family members see Dr. Morrow for our eye care. We always have a positive professional experience with each visit. He takes a lot of time to ask a lot of questions, answers any concerns we have and is incredibly genuine, knowledgeble and caring. I would absolutely recommend Dr. Morrow to anyone seeking an honest and attentive eye doctor. AAA+

Dr. Sullivan is a top tier physician. His bedside manner is on point, his knowledge is over reaching and we have enjoyed each visit; leaving with answers and feeling like we have a plan.

Although wait times can seem long, patients get their time with the doctor too. Dr Jones is professional, has a great personality, and extremely knowledgeable in his chosen field. Would not hesitate to follow his instructions or suggestions!

The front desk staff are amazing. Very professional and helpful throughout my several visits at this location. Once you are taking back to the exam room the staff members in the back are friendly and helpful with all your job forms. They …

I have a 3 year old. The DR was efficient, thorough and took time to answer all of my questions. Knowledge level and ability to express immediate and longer term issues was excellent. They took good care of my little guy and they kept …

Great staff, from the front desk, throughout the whole office, everyone is friendly, helpful and very knowledgeable in their jobs. I would highly recommend using the Providence location! Dr. Morrow is very helpful and informative regarding my daughter's medical issues, his techs are great too!