Premier Optometric Services
3102 Plank Rd #600,
Fredericksburg, VA

I am giving this review a 2 because the receptionist was absolutely rude and lacked any sort of customer service. I have been going to this office for many years and it has turned over in ownership a few times and I actually like the doctor, but the receptionist leaves me never wanting to go back. I was in the office a couple days before and was told to come back if the contacts weren't correct. I was told that I could be seen in an hour. I sat quietly in the office and didn't say a word but I was repeated told during that hour that I would not be seen until all the patients were seen because I didn't have an appointment. I didn't argue, I just sat reading my phone. A patient started chatting with me and this receptionist interrupted us to tell me that I wasn't to be talking to other patients. I told her it was none of her business who I spoke to. This doctor would be well served to send this front desk person to some sort of customer service because it's hard to take a bad experience out of your mind, no matter how much you like the doctor.

Awesome customer service and patient care. Came in for a routine eye exam and check-up for contact lenses; appointment scheduling was a snap, reception very helpful and check in a breeze. Dr. Ashfaq was very thorough, provided a comprehensive exam and consultation. Very pleased and have found our local optometrist.

I went to an ophthalmologist at SIEGHT who had his assistant do a prescription for glasses. He never checked her work then rudely told me I have glaucoma, which I don’t. Won’t go there again. I had the script filled at Costco. I just couldn’t see well at all, so Costco suggested Dr Ashfaq right there adjacent to them. He was amazing. He redid the exam, finding the SIEGHT script was way off. I took Dr Ashfaq’s script to Costco and they put the proper lenses in my new frames for free! TaDa! Perfect vision. Thank you, doctor, for being exacting and thorough.