kiara smith

I am new to the neighborhood and needed a new Optometrist . They accommodated myself and my sister on the same day. I appreciated how I was greeted with a smile from the moment I checked in. The selection of frames were super cute and I can see really well out of my lenses. My experience was great. I will definitely be returning for a second pair.

Terri Lacombe

They open their doors late so I don’t know why they schedule right after lunch hours. But I got my glasses in. Pretty look but they’re blurry I can’t see in them they give like a lopsided look such as walls or just about anything and I can’t see overall around me. Only near. I’ve been wearing contacts only and haven’t had a chance to try them and wear them till today so it’s prob too late to return so I can only write my experience. Put my contacts back in I can see perfectly clear. 360. Waste of time and really I just don’t see how it could’ve happen. Might be wrong prescription. .

Lola

Made an eye exam appointment weeks in advance to get a text two days before my appointment that it was cancelled for insurance reasons (that I still do not understand) I was lucky enough to catch the cancellation text but I think what would have been more professional was to also give a phone call and to go over the reasons as to why it had to be cancelled. I think for everyone, these kind of appointments are incredibly important and do require time to schedule into our own lives as well... to not get a phone call about it is really shocking. I had to call them on the day of my appointment to figure out what is going on- I spent my whole morning going on an illustrious and frustrating Odyssian journey from 8am-11am calling insurance companies for them to all tell me that my credentials are all updated and accurate and they do not see a 3rd party insurance attached to my name. upon my 3rd and final call to Primary Eye Care to better understand what it is that needed to be done- the lady on the phone was not kind or sympathetic- she was loud on the phone and just told me to come by and pick up a paper with the phone number of who I needed to contact- when I told her that the insurance company in question has been inactive since 2021 and could not do anything for me to get my name unattached to whatever system they use and that I guess I cannot use their eye care services she just said "exactly" it would be easier to just tell people you cannot take in new patients then create all this stress. I found another in network Optometrist and faced ZERO of these issues.