Pritchett Eye Care Associates - Keystone
831 Keystone Ave,
Reno, NV

I don't usually write reviews but I had a disappointing experience. First when I scheduled an appointment the person was not very nice. It felt like I was annoying or bothering them for even calling. Even though they were booked out a few months I scheduled. A few days before my appointment I was sent a confirmation email that I confirmed with. Then they called me multiple times to confirm, but I work very long days and have a hard time finding breaks throughout the day, and it's very hard for me to call back or answer until after business hours. So I confirmed through the email again, and also sent an email through their website with my insurance information because they said they needed it before the appointment which I totally understand. I also explained in the email that my preferred contact method is email or text because of my work schedule. But then the day before the appointment they left me a voicemail stating that they had to cancel it because they hand't heard from me. I had to leave the middle of an appointment at work to call back and try to explain that I had indeed tried to contact them back, multiple times. They basically said too bad and cancelled my appointment that I had been waiting months for. Maybe next time they can get insurance information when scheduling, or try to confirm the appointment/get insurance info more than just a few days before the actual appointment. Some people's schedules need a little longer than 2 days to reply if they're not available during their business hours. Or figure out their email confirmation as it seems like someone else that reviewed also had a similar problem. Very frustrating.

The doctor was very polite and appeared competent. I fully appreciate he didn't blame all my issues on my disease, and brush me off. He also seemed to have experience with people with MS, and that makes a difference to me. Also, ALL the employees were very polite, and helpful. Not to mention kind. I will be resuming all my eyecare there. I'd talk about a clean neat office, having worked in healthcare this is usually important to me, but I honestly wasn't seeing at my best. The office location is very easy to find and parking was easy.

If you are ever looking for a good efficient eye service then quickly turn away from this place. The staff is mediocre at best, orders are magically lost which will delay the arrival of your glasses for months. When you call to complain they don’t even call back nor offer any resolution. Every person has warned me about the poor service yet I still went bc of convenience, a mistake I will not make again. We have been waiting for our order since September and have received zero efficient assistance by staff. They promise to call back but don’t even have the correct number on file. Worst eye care in Reno.