Lori Smith

The nurse and doctor were incredible with my 6 year old daughter for her first eye exam, and deserve 5 stars. She was nervous about the appointment and they both did everything they could to help her be at ease! Unfortunately, ordering the glasses has not been so fun. We were told her insurance site was down, so it would be 3 weeks. I called today, 3 weeks later, to check on the status and the site is still down, and they don't know when it will be back up... Apparently the site isn't even through the insurance company, but through Promedica!

dawnie ludwig

Iam sure glad I found this optical store at promedical optical. Robin was such a pleasure to pick my glasses with. Very skilled at what she does and knows the serviceinside and out. I would recommend this entire facility being as clean as it was. Very easy to navigate through and help was there in minutes. Thankyou for your prices also that beat 4 of the best online glasses online you still beat the price and the return time is crazy fast. They say 2 weeks but don't be surprised if they call you a week early to pick them up. Rovin and team you are a God send. Thankyou and I'll tell my people to contact your people for excellent service.

cheyenne

The receptionists, techs etc. Are extremely rude and patronizing. This isn't a facility that will easily accommodate or provide care to someone with special needs. They wasted my time and my daughters time just to refer us out, and not explain my daughters condition correctly. They push people with special needs off to another doctor so they won't have to deal with them. I tried to get a referral changed and the tech told me to just switch the entirety of her eye care to the referred office when that's not what was talked about with the doctor. The notes in her medical chart do not match what the doctor actually tells you. Aside from that the tech who spoke with me was the most insulting, patronizing health care worker I've ever had the displeasure of speaking with and they really need to stay in their lane and scope of work. Update: the office sent a referral with inaccurate information to the specialist that my daughter was referred to. The new office wants notes from her appointment or at least rhe records from that appointment and now I'm being told that they're going to have to speak with the manager to see if they can even do that. Obviously this is ridiculous as thats common practice. 1 the diagnosis on the referral is NOT accurate and does not match what we were told we were being referred for. 2 this is the only doctors office I have ever had write an inaccurate referral and not send anything but the referral to the specialist. 3 they tried to use an excuse of only having seen my daughter once, so they said they don't really have anything to send them, which is a lie seeing as there are notes from that appointment she did see them for, she was even prescribed glasses that day. I've gone back and forth on the phone with this office and spoke to multiple doctors who state my daughter does not have uveitis. We were told that we were being referred for a sedated eye exam. Instead the referral says she does have uveitis and we were referred for an in office patient intake appointment. This is by far the most trouble I have had with a facility and my daughter has 14 doctors. I can only assume they do not want to send the notes or after visit summary to the new doctor because the referral doesn't match, just like what they tell you doesn't match their own notes. In response to the call and discuss this, thats actually laughable as the other time I've had to file a complaint against promedica doctors, they failed to document it properly and were so rude it made things worse. I was actually told that they have too many doctors to oversee to know what's going on. At least they're honest about that right.