Elisha Walters

All of the associates at this location are super professional, friendly and informative. Wait times are almost non- existent, as we are seen almost immediately. Dr. Wrzosek performed a cataracts surgery on my husband's right eye with flying colors, doing his other eye next week. The patient coordinator Donna Hernandez is AMAZING! She goes above and beyond to help patients with scheduling and billing and always looking to help us anyway she can. We live in Clayton, but the 50 minute drive is well worth it for the great experience and service we receive. Highly recommend for serious eye surgeries.

Sarah

I am confident the doctors on staff are competent and professional. However, the front office staff seems to struggle in the communication department. After my husband’s first visit, he took his prescriptions elsewhere claiming the office staff simply felt unprofessional. Since we already had an appointment for my daughter who was in need of a refill on contacts, we thought maybe it was an “off” day and decided to keep the appointment. Everyone seems “nice” however the follow through on the simplest of requests sent us into a very draining 2 weeks. The manner in which the phone system/voicemail operates is very convoluted & impersonal. Even though I left my phone number each time I called to request an update on the contacts after days of not receiving any information, they would call and leave a message for my daughter who is in the middle of training and classes. Not helpful. We’ve lived several places in the last 5 years and even through Covid, have never had a doctor’s office experience like this. In the meantime, while still waiting for responses on the whereabouts of our daughters contact lenses, the new office (Optix Eyecare) we found was able to order us a 90 day supply in matter of 36 hrs. With great communication from start to finish! Amazing! This is a perfect example of how the front desk and management of a doctor’s office can make or break a practice.

Roxane

Lots of praise for this wonderful practice. New to Durham on May 21) and needed to be seen a month later for sudden and new eye problems I was having. Got in quickly to see Dr. Tailor the optometrist, and a week and a half later followed up with Dr. Wrzosek the ophthalmologist who was out of town when I had the emergency. Since then I have had a follow up with Dr. Wrzosek and will be seeing Dr. Tailor next week for refractions for both contacts and glasses. I have already picked out my new frames while waiting to see the doctor, they have a great selection right there in office. The office is clean and Covid protocol safe which I appreciate. The entire front office staff is very friendly and helpful. Appointments run pretty much on time without long waits. Both Dr. Tailor and Dr. Wrzosek are extremely knowledgeable, great listeners, and thorough in their eye examination, and they both are wonderful communicators about my eye condition and also possible treatment plans. I also have high praise for their Ophthalmology Assistants, Amber, Jamie and Courtney (I need to check on the second name and will edit if I have it wrong---, I saw Jamie today). Their optician Jacqueline was also very helpful in my frame selection process.