Risk Optometric Associates, PA
1550 Skibo Rd,
Fayetteville, NC

I had a walk in appointment, but that wasn't a problem, as I only had to wait about 5 minutes before they called me in. Once I got in, I had an eye exam done by polite staff, and the doctor tested me and got me a prescription with very … More

Terrible customer service. Made an appointment still had to wait. Receptionist takes your insurance information. Doesn't listen or take information that she needs to know. My insurance wasn't filed correctly. I called them and still the insurance wasn't filed correctly...my appointment was in November 2020 ...I'm still dealing with the same problem. UNBELIEVABLE!

Come in on a Saturday asking if they had availability for a walk-in and the check in clerk asks if I will be using insurance, I respond yes and she tells me that she does not have time to run insurance. I have been a patient with them for a few years and info has remained the same. When I asked how long it took to run insurance she responded a few minutes. I know working in the medical field this literally does not take long at all and for her to give me this reason as to why I could not be seen as a walk-in is absolutely ridiculous