Riverfront Optical at Ophthalmic Consultants of the Capital Region
,
Clifton Park, NY

Riverfront Optical refuses to fill my glasses prescriptions going forward because I returned a pair of lenses that did not work for me. Hoya progressive lenses are not the same as Varilux progressive lenses, so I requested a refund which they refused. I had to go through my credit card company to get a refund. Apparently telling them a product is not acceptable means they won't provide service any longer.

They just don't seem to keep their appointments unfortunately. When I initially set up my appointment I informed them of the insurance I had and was told that it would be covered with no issue. The first time, they called me right before the appointment and told me they had accidentally scheduled me with someone who doesn't take my insurance and had to reschedule. Just now they cancelled the rescheduled appointment because the doctor simply wasn't going to be in. I have no experience with the actual doctors, but it's incredibly frustrating having to request time off multiple times and reschedule for things that they could have quickly verified at the time of appointment creation.