I was told that I need a YAG procedure by one of Dr Van Der Vaart’s colleagues who saw me on an emergency basis because Dr Van Der Vaart’s schedule was full. They proceeded to schedule this procedure eight weeks from diagnosis. I only had 20/80 vision in my affected eye and distorted vision in right eye due to macular edema. I tried several times to get this procedure moved up in their schedule because I was concerned about my deteriorating vision. I was told that they would notify me if there was a cancellation. When I mentioned that I was nervous about driving during the waiting period I was told by the assistant to “not drive then”. I also inquired that maybe another doctor in the large practice could possibly do the procedure and was told that they were all scheduling into November so not an option. Long story short, I found another ophthalmologist who agreed to squeeze me into his equally busy schedule for the five minute procedure that restored vision. Now this was the caring, conscientious service that I was expecting from Dr. Van Der Vaart and Wilmington Eye. If you are too busy to take care of your existing patients who have been faithful to you then perhaps you should stop taking new patients and trying to be the largest eye physicians practice in the area. I am very disappointed in Wilmington Eye’s practices and philosophy.

Erin was awesome!! She was super friendly and really made me feel at ease with every test. Dr. van der Vaart was very kind and thoroughly went over everything with me, from explaining why I have a cataract, to letting me know my options and how the procedure works!! Nina was very helpful and also explained my options and was very friendly as well!! It’s a Beautiful and clean office, and they got me back very quickly!!

So far so good. First eye done with new lens. 2nd eye is next week. Staff and facility is a well oiled machine. Super nice staff. Helped me with my panic attack and helped me settle down. Guess the IV needle jolted me more than I thought. Thanks to kind staff all went well. Wearing me inside UV glasses.