Rx Optical, a MyEyeDr. Company
4555 Wilson Ave SW,
Grandville, MI

LaToya is amazing. My son had three classes to get him to learn how to put contacts in. We could not take home contacts until he could show them that he could successfully put them in and take them out. The first two classes were a bust. Today we had a different teacher though, LaToya and she was a godsend. Patient, knowledgeable and understanding. It was night and day difference and we are driving home with contacts in!!! I can’t say enough good things about her!

Every step of the way here was disappointing, except for getting a refund. To start with, they “forgot” to send in my order to the lab, therefore it took over 3 weeks to receive the glasses before finding out they weren’t right. I received glasses that were simply made incorrectly due to technician(s) that do not know what they are doing. The business hours do not allow working people to do business here; it cost me 3 half days off work trying to get these glasses straightened out, with no success (already cost me more than the glasses were worth). The price gouging on everything is awful. It’s an obvious insurance grab. I eventually got glasses elsewhere for about 1/3 the cost without even using my insurance, and they work great. I will say the manager at this facility is great, she tried everything she could to make it right but simply had no control over an incompetent lab. I felt the need to write this review to maybe help someone avoid all the issues and frustrations I experienced here.

The eye doctor is great, modern clean environment. Eye doctor is great and they have retinal scan. However, when I went in I requested a contact fitting but the doctor talked me out of it, saying my prescription was barely strong enough to have glasses. A few days later I was thinking i really would like to have them. But when I talked to them they told me it would be another $60 and I’d have to come back in. Pretty frustrating and I’m not going to drop more money after I wanted it in the first place. I’ll probably get my exams here but buy glasses / contacts elsewhere.