Sabates Eye Centers
5811 NW Barry Rd,
Kansas City, MO

The young woman working up front (I believe her name is Kayla) is extremely rude. As I was trying to check in for an appointment, she had a very harsh tone and attitude for absolutely no reason.

Dr.Pikey is awesome the receptionist on the right side seemed a bit on the edge wasn’t busy. Maybe she needs to take a breather but her slight rudeness was really bad.

I was very pleased by the attention, professionalism, and Overall care provided by your staff. Keep up the good work.

My appointment was right on time. All tests were explained and everyone was thorough and friendly.

Dr. Waldman was knowledgeable and thoughtful and answered my questions thoroughly. My issue was not with him, but with the office. The office seemed understaffed, and I often waited 30–45 minutes past my scheduled appointment times to be seen. Within hours of my last eye exam, I developed significant eyelid swelling, pain, and redness in one eye. Because of the timing, I was concerned it was related to the exam. I called the office twice, first thing in the morning and again early that afternoon and was told the doctor would be notified and get back to me shortly. I never received a call back. I also sent a portal message that was never delivered because their patient portal software was not working. The next morning, I contacted another ophthalmologist at a different eye center. That office saw me immediately, prescribed two medications, and scheduled a follow-up visit to make sure the issue was resolved. A week later, Sabates Eye Center called to say they had realized Dr. Waldman had never been informed of my eye problem and that no one had responded to me. I liked Dr. Waldman, but when I needed timely help, the office was not reliable in handling my care.

I've had excellent service with Sabates Eye Center on NW Barry Rd. Have no complaints at all.

U will never find staff nurses doctors as the women there one eye totally blind other started going too at 67 very active though ift was over now don't spell well last visit I was 2weeks late got worried did know for sure if make myself go but I did to get injection this nurse was good all them are but when doctor Mrs Chester walk in so happy full life I became relaxed and grateful that I got great 😃 doctor get anxiety attacks real bad but I walked out feeling in like million dollars thank you all iam very contsfosble with all the staff your eyes are so very in important thank you all one better then none make good country song 😂😆 see my good sttuide back Buddy aka billykidd see ya in April 8t21h 2026 1:10

Back in November, I suddenly experienced a retinal tear and was referred to Dr. Kwedar. I was absolutely terrified, especially since I’m deaf—I rely on reading lips and speaking—and as a middle school ELA teacher, my eyesight is everything. From my very first visit, both Dr. Kwedar and her team made me feel at ease. Their compassion and professionalism immediately stood out. She truly saved my eye through several laser treatments, and I always felt fully informed. She is honest, upfront, and takes the time to clearly explain what’s happening, what to expect, and how to prepare moving forward. I’m so grateful to say my eye is almost healed, and I’ll return for a follow-up in six months. I will forever be thankful that I was led to her. What meant the most to me was how she communicated—with respect, clarity, and kindness—never talking over me with complicated medical language, but treating me like a person. I highly recommend Dr. Kwedar and her entire team to anyone needing expert, compassionate eye care. Thank you for everything you do to keep our eyes safe and healthy!

Whole experience was excellent. Prep was awesome and very professional. Dr.was very good. Have a follow up appointment, have ultimate trust in her treatment!!

I’ll let you know whenever I can see out of my eye hopefully it’s before seven months but if it takes that long to heal, I’m all for it. Talk to you later.

I’m writing this to share my honest experience so others can make an informed decision when choosing an eye care provider. I was disappointed with the level of care I received from Dr. Kathleen Kwedar. I initially intended to establish ongoing care at this practice, but after my appointment, I left feeling uncertain and uneasy. The appointment felt rushed from start to finish. In particular, the retinal exam was the fastest I have ever experienced. Each eye position was examined for only 1-2 seconds before moving on. While efficiency is important in medicine, the pace of the exam made it difficult for me to feel confident that my concerns were being fully evaluated. I also felt that my symptoms were somewhat dismissed. When I explained the issues I was experiencing, it felt as though assumptions were made about my baseline health rather than fully exploring what I was describing. As someone who works in the medical field, I understand the importance of clinical judgment, but bedside manner and patient reassurance are equally important. The overall tone of the interaction felt short and dismissive, which made it hard for me to fully trust or feel comfortable with the conclusions provided. It is entirely possible that my findings are benign, and I sincerely hope that is the case. However, it is difficult to leave a medical appointment feeling uncertain about whether your concerns were thoroughly addressed. Clear communication and a sense of partnership between physician and patient are essential, especially when it comes to something as important as vision and eye health. If you value a provider who takes time to explain findings and ensures you feel heard, you may want to carefully consider whether this practice is the right fit for you. I believe patients deserve to leave appointments feeling informed, reassured, and confident in their care.

Dr. Kweter is fantastic! I have to get a shot every month in one of my eyes. And I've been to five different doctors since I was diagnosed. Without exception, her process of injecting the medicine is the best I've had. Absolutely no pain. The way she numbs my eye is fantastic.

Saw this office in March of 2025 and was given the completely wrong set of glasses and contacts. Spent $2,500 for nothing. I have an autoimmune disease I've been very ill and unable to deal with calling them but when I got around to it, apparently it was too late and they will not do anything to fix their mistake. I would not recommend this office.

Dr Herretes is without a doubt the best. She is very thorough and allows the patient the time to ask as many questions as needed. Extremely personable. My husband and I have been seeing her for several years now.

I highly recommend Dr Kwedar at the Northland location. She is a retina specialist and very competent. She is kind, listens to my concerns and explains any questions. Great doctor!

I thought you all did a great job. My first impression of your check in process was not good. The line to check in was out the door at one point. Once I was through that, everything was great. All your staff was wonderful.

Brought my 17yr old son for an exam after another place had been stringing us along saying my son may or may not have glaucoma, making come to multiple appointments. Out of frustration I called Sabates Eye Center and was set up with Dr. Waldman, a glaucoma specialist. After our first appointment I had my answer that he did not have glaucoma. I felt very good about the exam. He was very thorough and I am so happy to finally have an answer by someone who is well qualified.

The entire staff at the Barry Road Sabates is “A Cut Above” Friendly personalities put me ant ease right away. There is always time for questions and if the answer is complex they take the time to break it into pieces for the patient. You understand your condition with all that knowledge. Thank you!

Finding new doctors after moving is never fun. I came across Sabates Eye Care after searching my vision care providers and then checked out their Google reviews before making an appointment. I couldn't be more pleased with the overall service and care Sabates on Barry Road provided me. Finding the correct contacts was a struggle, but Dr. Hansen was patient and determined to find what worked best for me. The scheduling staff went above and beyond. The wonderful specialist who ordered my glasses and contacts was so personable and awesome. I highly recommend Sabates on Barry Road!

I had to change to Sabates because of my vision insurance about 2 years ago. Been mostly satisfied until Friday when I went in to pick up contacts. I asked if I could make an appointment for new glasses, since I lost mine a few weeks ago while on vacation. They looked up my last visit which was 7/2024. I was informed that that prescription expired the end of July 2025 and I would need another appointment for glasses. OK, I was willing to do that. Only problem was, they have no eye doctor at that office at the moment. I would have to go to Nall, Independence, or by the Plaza. None of which is anywhere near the northland. What? No eye doctor at an eye doctor office. I asked if they would be getting one anytime soon, and was told they did not know. I wondered why their parking lot was so empty. This is totally unacceptable. I have used all of my vision allotment for contacts, so have decided to cancel the appointment I made by the Plaza. I have zero confidence with this office.

On Thursday 4-10-25 I had an 830 am appt at the Barry Rd office and arrived 20 min early. I had already completed info online. The person at the desk was unfriendly and rude when I asked any questions. She spoke so soft I couldn’t hear her. …

The medical staff and physician was very helpful and professional very knowledgeable. The receptionist was very rude and seemed overwhelmed with her work and was upset with me for being early. I was early bc I had never been to that location and wasn't sure how it would take to get there.

It’s clean and well organized. Receptionist and scheduling good. Husband had cataract surgery that went well now I’m here checking my vision and eye health. So far, so good. Thank you!

Very disappointed in my visit. I came for an annual eye visit. My appointment was at 9:20am and I am just leaving at 11:40. On top of having to take now a half day off work. A new patient contact fitting cost $175. Yes, I have vision insurance that only covers $60. On top of that they don’t have the right contacts for me so I’m leaving and have to come back when they are in and come back for a follow up! I will say Sr Hanson was very pleasant to bad she leaves in two weeks. Unless you have lots of PTO stay away! Too many eye doctor options I’m actually upset I choose Sebates Eye!

was very disappointed with my recent experience at Sabates Eye Center. When I first arrived, I was scheduled to see an optometrist instead of the ophthalmologist I had requested. While they did acknowledge their mistake and fit me in with …

Everything was great at the appointment. 5 stars for the clinicians. Unfortunately the person who scheduled my next appointment said the location would be Nall. My txt came through and said Independence. Guess I go to independence?

Walked into this location around 12:30 pm. A single girl was sitting at the desk wearing a mask. She looked up but didn't say anything, I asked if I could ask a question, I only …

Dr Kweddar was very professional in explanations about wet AMD and positive about treatment outcomes. The lady at the front desk deserves alot of grace for handling her workload. Moves has it's challenges as well. I feel blessed to get tx at Sabates.

My doctor is terrific. She’s the only doctor there all the other doctors hurt me and I always plan on going to her. She I’m over it in a day or so but other guys have just man I mean I gotta put a patch over my eye so I’m trying to think …

I’ve been going to Sabates for years because I liked Dr. Herretes, but now she’s gone there’s nothing keeping me here. I waited two hours for a scheduled follow up appointment today, asking the nurses at one point if they had forgotten about me. I saw the new doctor for two minutes, and when I said I had waited for two hours she said “I don’t make the schedule.” I’ll be finding a new eye doctor who values my time.

I've been using Sabates Eye Care for several years for my annual diabetic eye exam. I've never been disappointed with the service at the NW Barry Road location even though they run a large number of patients through there like cattle through a meat market. I had an appointment for this morning that I made a year ago and confirmed last week. Less than an hour before my appointment I received a text message that my appointment needed to be rescheduled. When I called them the soonest I could get an appointment was late October. The reason they canceled my appointment today was the doctor was out on Maternity leave. It seems to me that they would have known a lot sooner than 1 hour before my appointment that they would need to reschedule me and they would make accomedations to get me rescheduled sooner than someone making a new appointment. I asked to speak to someone to file a formal complaint and got switched to a voicemail. I'm still waiting for a call back. I will not use them again.

I had to reschedule 3 times for a recheck (my own fault). By the time I got in, I was past the time limit for rechecks. My prescription has changed, but the doctor replaced my lens at no cost. That is great customer service!

After a mediocre service with another local eye center, I decided to try Sabates Eye Center. Not knowing what to expect, I went in with an open mind. The reception area was wide open and approachable. Having the kiosk was a great benefit …