Sabates Eye Centers
5811 NW Barry Rd,
Kansas City, MO

I had to reschedule 3 times for a recheck (my own fault). By the time I got in, I was past the time limit for rechecks. My prescription has changed, but the doctor replaced my lens at no cost. That is great customer service!

Dr Herretes is without a doubt the best. She is very thorough and allows the patient the time to ask as many questions as needed. Extremely personable. My husband and I have been seeing her for several years now.

I've been using Sabates Eye Care for several years for my annual diabetic eye exam. I've never been disappointed with the service at the NW Barry Road location even though they run a large number of patients through there like cattle through a meat market. I had an appointment for this morning that I made a year ago and confirmed last week. Less than an hour before my appointment I received a text message that my appointment needed to be rescheduled. When I called them the soonest I could get an appointment was late October. The reason they canceled my appointment today was the doctor was out on Maternity leave. It seems to me that they would have known a lot sooner than 1 hour before my appointment that they would need to reschedule me and they would make accomedations to get me rescheduled sooner than someone making a new appointment. I asked to speak to someone to file a formal complaint and got switched to a voicemail. I'm still waiting for a call back. I will not use them again.