Sam's Club Optical Center
1101 Rinehart Rd,
Sanford, FL

The optical center at the Sanford Sam’s club is absolutely horrible. Worst experience I’ve ever had when buying glasses. After waiting 3+ weeks for my new pair of glasses and additional pair of lenses for my existing glasses. I finally went to pick them up and they were horrible. The new frames were scratched up when I had arrived. The lenses were poorly cut with gaps between the frames and lenses. The additional pair of lenses that were cut for my existing glasses wouldn’t fit into my frames without fighting them to go in and they would just pop right out. The glasses rep scratched my existing lenses when he removed them from my frames because he just tossed them on the table top. He was frustrated with me when I pointed out the flaws and scratches in the new set and said that he would rather refund me than let me have them. Then the customer service counter lady was rude as well and made me feel like it was my fault for having to get a refund. She rolled her eyes at me and lied when I asked how long the refund would take to arrive and said the money would be refunded back to my account immediately. It took about 5 days to get my refund. I will never use this optical center again. All of the representatives there were super rude. The actual eye doctor, Tara Tozer, was the only person that treated me with respect and was actually good at her job. The male representative from the eye glass center failed to inform me that they do not get their lenses cut by Oakley (the brand of glasses that I purchased and already own). But do it themselves, which explains the horrible job. He mentioned that after I had gone through all of this trouble. Now I am left with my old glasses that have new scratches caused by the employee. Horrible experience. I will be going directly through Oakley to purchase my glasses from now on.

I was just here ordering glasses yesterday and was helped by a very nice woman named Jennifer. She was very patient with me and took the time to answer all of my questions. I will say that I’ve had not so great experiences in the past with a male employee who seems to lack patience with customers and is not very helpful at all. I would, however, recommend Dr. Tozer, as she is thorough and very kind to her patients.

Dr. Tozer is thorough and takes her time with her patients. The price of the glasses are great and they have a big selection for the price.