Sam's Club Optical Center
1300 E Mall Dr,
Holland, OH

First time at Sam’s with a new member ship as of this week and I was excited to get a new pair of glasses before my insurance renews. The lady was so rude and acted like she didn’t want to help me, almost as if I was inconveniencing her as she also let another woman cut in front of me and then when I finally was able to be helped she made me feel as if I was a nuisance to her. Asked me if I need to place an order? Since this was my first time here how was I suppose to know the process then basically felt as she didn’t want to deal with my insurance or ghat it “wasn’t in network” which it was because I have spoke to another lady twice before coming in to verify it all. Who was great btw. Needless to say I can’t say if I’m happy I dodged a bullet not having to deal with her or if I’m upset I was not able to get new glasses as the current prescriptions are not correct to my eyes right now because it changes rapidly due to my health condition.

The optometrist was very professional, nice and knowledgeable! He answered all my questions and concerns and gave a thorough exam! The ladies that helped me find frames were very patient and helpful in finding me not one, but two trendy new frames. Thanks so much :)

Very professional!