Sam's Club Optical Center
16573 W Bell Rd,
Surprise, AZ

Very poor customer service. Staff is unfriendly and always acts too busy to help you. Service is slow. Been twice...both times were not positive.

Manager Chris made ordering contacts a hassle. My girlfriend calls to get contacts, he says there is no insurance. She pays for it monthly and is a teacher. He does not offer to call the insurance (a normal thing to do) he intends to make her pay more and says there is nothing he can do. Seemed impatient. We call the insurance and and a nice representative politely informs us that she’s in the system- the lady at the insurance calls him to ask and he gets snippy with her apparently. So then she tells us the normal procedure is he ought to offer to call her - not make us do all the work for him. A simple “restart” of his computer evidently showed her in the system. I called to ask why all the trouble and he goes on a rant not allowing me a word in edgewise. I would recommend this gentleman calm down and get more customer oriented. We all get frustrated at times but this is not the way to handle it.

Took my daughter in for her first contact exam and fitting, she's been wearing glasses for a few years but now that she's old enough to wear contacts, I wanted to have her try them especially now that she's playing volleyball. She had 2 pair of glasses last year and both have been hit and damaged by something at school. I set my appointment the week before, showed up on time. We were helped and went through the whole processes as expected. They are pretty busy and had 4 total people working the department doing the work of 6. I could hear the phone ringing with no answer, unsure if its optical or customer service that is setup right next to it. Was a good experience, needed to be juggled in between other customers for each step of the processess but the wait wasnt bad