It is great that is open on Sundays! Nice lady that attended us! Got glasses and contacts for wife and daughter!

I’ve had a terrible experience with this optical shop. I really thought I’d get better service from Sam’s. I bought my glasses on December 21st, and was told they would arrive on January 3rd. January 3 rolls around and I give them a call to make sure I could come pick them up, but the guy I spoke to had no idea where they were and apparently they’d been pushed back to January 10th. No answers as far as what caused the delay. I had to call a few times to even get that information, because he said he’d call me with an update but never did. January 9th, today, I call and ask if they will be here tomorrow like they said. Apparently they are stuck in Memphis and there’s no ETA. The young lady I spoke with “thinks they’re going to go ahead and resubmit the order.” It’s been 3 weeks and I have to call and drag information about my order out of someone. I asked them to call me when my order has actually been resubmitted today, but I don’t expect I’ll get a call back. I know you can’t expect or control delays, but you should call customers and inform them of delays or changes.

I purchased prescription eyeglasses at Sam's Club Optical Center and my glasses were stylish, affordable, and delivered on time (actually a day ahead of schedule). The staff was friendly, helpful, and efficient. I have purchased glasses here on multiple occasions and will do so in the future.