Darlene Kirsch

When I picked up my glasses and sunglasses, they put the wrong prescription in my sunglasses!!! And the glasses didn't seem too good either. She told me to fresh start wearing them the next day. Next day it wasn't that great, couldn't see small print and they kept slipping down on my nose. Got sunglasses back and I can't see small print as well. Since I had someone else do my prescription they told me to go back to him and see if he wrote me the right script. So I will do that, but I'm Not Satisfied, I'll most likely return them for a refund. Don't Trust them to redo my lenses.

Galadriel Lothlorien

We have a Advantage Plus membership, get my prescriptions at Sam's Club pharmacy, & spend at least a few hundred dollars each visit (weekly or bi-weekly). So when I had broken glasses, we went to Sam's club optical center. After being told I was unable to get contacts there because they did not have contacts for my astigmatism, I got a regular eye glass exam & ordered glasses through Sam's Club. I ordered transition lenses, polycarbonate, glare resistant, scratch resistant, rolled edges, smooth bifocal. Was told the glasses would arrive in 7 to 10 days. So the next week, we stopped to check on my glasses. They had not arrived yet. We were told they should be coming in during the week. So we stopped by again the next Saturday, when we were rudely told my glasses still had not arrived, & I needed to wait 7 to 10 days. I told him the date, figuring he could do the math...it was over 10 business day, but he replied, "7 to 10 business days". I explained it was 10 business days. So he then looked in his computer & told me that they were out of my frames. Why didn't they tell me this when I ordered the glasses, or when I was in the week earlier? No apology, just rudeness. The next week, when I went to pick up my glasses, she just gave them to me & told me to wait until I got home to wear them because I was wearing my broken glasses, & she said going from those glasses to the new glasses may make everything fuzzy. I had been wearing glasses since age 7, & this is the first time anyone told me anything so rediculous. She did not check to see if the glasses fit correctly, nor did she check my eyesight in these glasses.. I am wearing my glasses now & constantly have to push them back up onto my face, I get reflection & glare, the edge is not rolled, & usually at least once a day, I take off my glasses so I can see something. I am hoping this center gets their act together for the sake of future customers. Editing this as I phoned, made an appointment & went back yesterday. Even though the glare on my glasses is obvious, I was told antireflective coating on on lenses, but the reason it reflects is because of type of lenses I have that are thinner than polycarbonate. Optometrist was insulted that I wanted to be double checked as he claimed he was correct the 1st time, & told me to just go to someone else. Wish I had known this before I went the 1st time, so consider yourself warned. So I will be taking his advice to go someplace else, then going back there to return the current glasses I bought at Sam's Club.

Leeann

Was denied service even though I brought in a valid prescription, they still wouldn’t sell me contacts. Good luck doing business with a place like this. Wish I could give zero stars.