Aaron O (olie480)

Horrible experience with Sam's Club Optical. BE AWARE, DO NOT SIGN THE CONTRACT UNTIL YOU READ THIS! I talked to an optical employee as well as the manager, and they both stated that you cannot order a different brand of contact lens other than the one you were prescribed, even if the prescription is correct. I had a brand that I didn't like later on down the road, and even though they gave me a sample, and I went through 3 of the contacts, the 4th was garbage, and I just didn't like the brand. I tried to order contacts from a different online store, and Sam's Club Optical denied me, even though the prescription was correct, the brand was different. So if a brand goes out of business, you ended up hating the brand, or you cannot find your brand anywhere, then you won't be able to get any contacts because they have a harsh policy against getting other contacts brands. You could probably make another appointment, but that's even more money taken out of your pocket, so I wouldn't even chance it. Sorry, taking my business back to the local optometrist. This was my first time trying Sam's Club optical, and out of the 20 years of having contacts, I never had an issue with anyone else. Sorry, but they would not budge on this strict policy.

Clapppy inpossible

Bought frames and lenses 1 year 3 months ago. The frame is separating from the part that holds the lenses. Went there and they would not stand by the frames. They told me I could buy the frame again. Bad customer service. Never had a frame last only 1 year. Was disappointed with my experience there.

jessica schoen

best optical experience. ever.