Margy Green

I had a reading glasses prescription. I had not used my VSP allotment for glasses in 2022. I went in December to see how much new reading glasses would cost at Sams since Sam's said they take VSP. I asked if they take VSP, I asked what my allowance was, & the woman told me which eyeglass frames & basic lenses would be covered. She verified what I would have to pay there for my frames and lenses. Since the price was reasonable, I agreed. I picked up my glasses in Dec 2022 after waiting on them for the week it took. Nothing was mentioned then about owing anything extra. Now it is the middle of march and I get a bill from Sam's saying I owe an additional amount because they failed to collect enough of my copay. Had I know this would be the total amount I never would have purchased them because I already knew I could get new glasses from another place cheaper. Now I am on continuous hold with the phone number on the bill. I will not pay this bill, I will write bad reviews, I will file a complaint about their misleading bait and switch.

Lorraine Shaw

The Dr. inside the Tucson Sam's Club Optical is nothing short of egregious!!! The man was 2 hrs late (the others working in optical told me "he's ALWAYS late and makes no apologies, we just have to hear about it)" NO TRUER WORDS!!! When I was finally called back he would only acknowledge that, "yes, the appointment was 2 hours ago", he said it at least 3 times!! No, "I apologize" just spoke as of it was completely business as usual??? I think he may be mentally ill as I just got off the phone with him because my prescription is terrible for pm. driving...he blamed the store!! I reminded him that his office is only located inside Sam's Club, that's where his affiliation ends. He continued to use the word, "they", all self accountability completely out the window!! I will never returned and intend to warn ALL my clients (I've been a cosmetologist in Tucson for 39 years, so I have a lot of people to warn)...NEVER use Sam's for optical!!!

Nadia Stephany Quinones

I went to the optical departmentp, I had an appointment at 10:30AM, I arrived and checked in around 10:20 and the doctor did not arrive to sams club until 11:00 am. When he arrived he went in to his office and spent another 10-15 min there then finally told me to come in. The actual appointment took less than 10 min because it was the second appointment for contact lenses where he checked to make sure the contact was the correct fit and give the prescription. It was very very frustrating!!!