Horrible service and cost! Plan on spending a considerable amount of time there, if do you plan on having any interaction with this department. It took over 2 hours to just order a box of contacts. Also, do not expect the optometrist or staff to listen to any requests. The entire point of switching to Sam's Club was to save money on contacts and we let them know that at every step. Unfortunately, that is kind of hard to do when they wrote the prescription for only top of the line options. Go somewhere else, if you want any customer service at all!

Looks like the positive reviews were for a previous optometrist who used to work here. I came 15 minutes before my appt. and had to wait for some other patients who were late to theirs which made me late. But besides that, they wouldn't give me my pupillary distance with my written prescription. They aren't legally obligated to, but it’s very petty not to. The Optomotrist, Mr. Lopez said I could get that from the person doing glasses sales when I checked out but that person said I had to buy glasses from Sams to get that. My wife came about a month ago for an eyeglass prescription as well and Lopez gave it to her without buying glasses so I guess Im not charming enough. The workers here just seemed really jaded and soulless, like they hate working here. I like Sams Club but I wont be coming back to the Gladstone Sams Optical Center for anything. Oh and I don’t even trust my prescription to add insult to all of this. Ill be getting a second opinion.

My entire family gets our exams, contacts and frames from this Sam's Club. Dr. Mackey is courteous and knowledgeable and his staff is always helpful in getting the most out of our yearly benefits with VSP.