Sam's Club Optical Center
7 Walmart Blvd,
Hudson, NH

Had a great experience getting new prescription glasses here today. Very pleasant, professional and courteous customer service. I was asked if I had insurance and was pleasantly surprised that I did and they took it. It cost me $47.00 for progressive lenses and frames on my Medicare Advantage plan. Wonderful!

So helpful on the phone on asking questions before I came in

Worst customer service. Absolutely don’t bother

I had a really terrible experience with Sam’s Optical when ordering prescription glasses. From the start, the service was awful: one employee seemed to do everything possible to avoid helping me, while the other was busy. Finally, I tried to deal with the first employee, but she disappeared after telling me I had to call my insurance to generate an authorization code. When I called, my insurance explained that the store should have handled it, which caused even more confusion. After the call, I had to wait until the other employee was free. She was fairly quick and helpful, but said she would call me when the glasses were ready. They never called, so I had to call to check myself. Due to surgery, my husband went to pick them up. When I opened the package, the metal glasses I ordered were completely bent and misshaped. Naturally, my husband returned to the store and requested a full refund. Yes, they are cheaper than a regular optical store, but the quality and experience do not justify the difference. I do not recommend this store

Their customers service skills are bad. Between two employees no one said hi. Even though i asked what my insurance covered they put their lenses in my order without asking which cant be changed after 30 minutes. They did the same thing to my husband last time he got his glasses. We won't be going there again.

Having purchased glasses with the previous people running this optical center, I have to say the new person running it (Anette) is like night and day. Anette was super helpful, friendly, and courteous. I wish all of my retail experiences went like this one. I would happily recommend her to anyone looking for glasses.