Use any other optical centre from a different Sam’s Club!! I’ve had my glasses done at the Sam’s club optical centre more than a couple of times! And tbh I’ve never had a problem before today. I ordered my glasses around 2 weeks ago. Maria gave me an excellent service and I honestly left really happy with the experience! I went to pick them up on Monday and they had a chipped at the bottom, and I asked them to fix it. Lucia was almost annoyed for me asking to get it fix… she then told me to come back in a couple of days after they re-polish them. Today, I came back to pick them up and they didn’t even say good morning. Both Lucia and Maria were extremely dismissive and rude. I asked them to allow me for a second to check them out (to see if it was fixed) and they didn’t even acknowledged me. Then when I said that they were ok, Maria just said to take them. Once I started to pick everything up; she got annoyed when I took everything, Paperwork included!! well I didn’t know I only had to take the case and wipes, as she didn’t say anything else.. The whole interaction left me with a bad feeling and I’ll definitely won’t be using the services from this specific store again TLTR: I received my NEW glasses with a chipped and when I asked to get them fix, both ladies got an attitude!

I am glad Dr. Mesa is back. Excellent doctor and very knowledgeable. The staff is very helpful as well.

Doctor Gonzalez, very professional and kind, Leonor is very nice with her attention to the patient, the other people are rude, like they are giving you the glasses and the exam, they are not kind.