Sam's Club Optical Center
880 S Abilene St,
Aurora, CO

Horrible management at the store. I ordered contacts, got a call they were in and tried to pick them up at 5:30 pm well before their closing time of 7 p.m. There was nobody in the optical center and no sign or note or anything to be seen of when they would return. I asked a manager at the service desk . He seemed totally clueless and thought she might be on break but was unwilling to check and when I asked if anybody was even working in the department today he seemed totally clueless and unwilling to answer that question. I waited 15 minutes and went back to the service desk to ask again to speak with a manager because somebody at the store should have a clue whether anybody's working in the optical today or not. I got the same guy even when I asked for a different manager or contact information for a district manager. No contact information for district manager was given to me. Upon the second questioning the guy said he saw her on lunch. Seems pretty stupid to schedule someone for lunch an 1.5 hours before the optical department closes. It also is pretty stupid that they don't put a sign up saying when somebody would return to the optical department. 40 min after I showed up at the store with the intention of just picking up contacts in 2 minutes or less, I finally got the contacts. If this store is too cheap to staff for coverage for lunch break, at a minimum they need to put a sign up saying the time that the person is going to be back. This is absolutely ridiculous and unacceptable. Pharmacies all over town have sign stating return times when they only have one person available for a department. I will definitely be re-evaluating whether I move this prescription to a more competent place or not.

Fast appointments, good turn around time on custom contact lenses, good eye Dr, helpful staff.