L H

Where do I start...oh they damaged my glasses! This is my second time at this location and it was not a good experience. I'm not sure how...but the girl helping me scratched my lenses/coating. I use progressive lenses so for those that don't know they are not cheap (over $400 for lense alone)! They have multiple zones of prescription for read, near and far site. When the girl took my glasses to check the prescription strength on their machine she gifted me with two scratches or scuffs on the insides on my lenses(see attached photos). If these weren't noticeable or out of my site line it might get a pass...but they are near the center bottom of the lenses towards the inside and run up and into the center of the lenses. These being progressive lenses means that when I try to read I am hit with blurry spots in my vision.🙄🤦‍♂️ Their "district managers" solution to this was to give me my money back for my visit and give me a discount on my next visit. ARE YOU KIDDING ME! I have insurance so there solution is basically to do NOTHING! I told Stephanie (their district manager) how does this fix my lenses?...it doesn't at all! This office has 2 employees that should be let go too. The one girl didn't know what she was doing or was just lazy and not paying attention. She mixed up my wife's file and chart information with my daughters...I guess she has no concept of date of births and age...because my wife is 47 and my daughter is 23! This same girl also had to have someone else come in because she didn't know how to do her job including the most basic step of sanitizing the equipment. Another girl looked like she just crawled outta bed. Her hair was everywhere like a rat nest. I was trying to figure out...did she just crawl outta bed or did she actually style it that way. My wife put that question in my mind to rest when she told me the girl was sleeping in the room...it had a glass wall and she saw her sleeping. One of the other worked tapped on the glass and she jolted awake and the work just walked away shaking her head. If you go here do yourself a favor and take good pictures of your items BEFORE handing them off. And please make sure you see them sanitize the equipment. I mean we're still in this Covid Pandemic and for them to not clean up the equipment when your literally pressing your face and eyes up to this stuff is not ok.

Tamecca Thomas

The whole office was professional, nice, and sweet. The office it’s self was clean and smelled good! Enjoyed my visit. Will be going back.

Adriana Teran

I was running a bit late, and they were very understanding. I made it on time and the ladies were great, the doctor explained everything to me in ways I understood. They were quick but in calling me back but thorough. When I went to get fitted for glasses the lady that helped me took the time to help me pick glasses that fit me and my budget. She did not force something to expensive on me. She explained the prices, my part and what my insurance covered. Any extras she left up to me. I appreciate not being pressured. Thank you for a great experience.