San Antonio Eye Professionals
7400 San Pedro Ave Suite #486,
San Antonio, TX

I was seen at this location by Dr. Eddy Sidra, O.D. and it was the best optometrist visit I have ever had. I called at 2pm on a Friday before going camping to the lake for the weekend and was able to get a same day appointment for 6:30pm so I could get there after work. I use daily contacts and was down to my last pair. I was able to leave there with a weeks worth of trial contacts which allowed me to not use glasses while camping!! So grateful they could see me late on same day!!! Very modern equipment, Dr. Sidra was super thorough and professional, and pleasant!! His staff is also great. Nadia was very nice while performing the more basic exams and explained everything she was doing and Mark was excellent at getting my insurance benefits and explaining coverage and cost!

My husband and I recently went to San Antonio Eye Professional at Northstar Mall for our annual eye exams. We were both very pleased with the exam service that we received from the staff as well as the doctors. The exams were very thorough and the doctors took the time to explain the entire process. Our appointments were scheduled on a Saturday and although there were quite a bit of patience schedule the process was very smooth and quick. I would highly recommend this location based on the excellent customer service that we received during our recent visit!

My experience here was nothing short of amazing. The front desk was friendly, fast, and informative and the doctor was extremely kind and answered any questions or concerns I had regarding my eyes. One of the staff members named Lauren took my vitals and was extremely kind and made me feel comfortable. I have recommended this office to many friends and family members. I will definitely be returning for my future optical needs!:)

Really happy with the customer experience. First time coming here. From beginning to end, my eye exam visit went pretty smoothly. The staff was really nice and friendly. They were very patient and pleasant. Super patient when it came to my contact fitting, informative as well. Thank you for not making faces and being nice to me while I was being a cluts during the fitting. Super happy!

I've been coming here for a few years now and today there was a new doctor there when I went. I am so glad I decided to give him a shot. Dr. Sidra was absolutely wonderful. He took the time to answer my questions and did a great job …

Called around 11:20am to schedule an appointment they were able to see me the same day within 20 minutes. Staff was really friendly. Doctor Dang was very easy to talk to and gave a great eye exam, my prescription has never been better! I don't have insurance and my out of pocket was $149, not bad.

The staff and doctor was excellent! I was a little nervous because its been a few years,since my last eye exam. They never made me feel as if they were in a hurry. They took there time to explain everything,plus they never rushed my thru the exam They got a new client today. I will be returning for the next exam,and recommending them to anyone that needs to find an excellent eye exam.

We were able to secure an appointment with short notice for my husband’s eye pain. Dr. Hasan was caring, respectful, and thorough with treating my husband’s eye. He took the time to explain the problem and solution in detail, repeated instructions, and scheduled a follow up appointment. I was greatly impressed and humbly thankful.

Me and my husband both have bad experiences here I just went to get new contacts and see how they fit and it look an hour when t should take way less time. We use to have a great doctor there and now the lady we have is so rude and not a …

Very professional and fast! Everyone is very gracious and kind. Although they were packed with customers, they gave every bit of attention needed to my care. Dr. Garcia and Bianca were wonderful!! I’ll be going here from now on.

Great group of people to work with. Very professional and efficient at their jobs. They were speedy and didn't leave me waiting for any length of time. From my eye exam to helping me with getting set up for a follow up appointment, this group was awesome.

The whole office was professional, nice, and sweet. The office it’s self was clean and smelled good! Enjoyed my visit. Will be going back.

In general I had a good experience here, and it was easy to schedule an appointment through ZocDoc. There was a mix-up in my contact lens order than caused them to be delivered to the office instead of to my home, which was an inconvenience …

The staff and doctors are always friendly and knowledgeable. They are very organized and I love that they send frequent reminder texts for the appointments. I've been seen and more recently my 5 yr old son was seen. They were so kind and patient with him!

I was running a bit late, and they were very understanding. I made it on time and the ladies were great, the doctor explained everything to me in ways I understood. They were quick but in calling me back but thorough. When I went to get fitted for glasses the lady that helped me took the time to help me pick glasses that fit me and my budget. She did not force something to expensive on me. She explained the prices, my part and what my insurance covered. Any extras she left up to me. I appreciate not being pressured. Thank you for a great experience.

Excellent service from Dr. Cerrillo. He was kind, knowledgeable, and very thorough. Friendly and attentive staff. I left my appointment feeling confident that I had chosen the right place for my exam. My only suggestion would be to schedule fewer appointments per day. There were many patients to be seen, so it took a long time to complete my entire exam.

Staff is okay, but I've gone for three years and the doctor has yet to tell me her name. Still have no clue, and it seems introductions are unnecessary. Very much a cattle call eye appointment office. Was also told I would get the prescription (that I paid for) via email, and when I called because it was not received, I was told that they will only fax prescriptions or send them via snail mail now, which really doesn't help the average person who no longer uses fax machines,and who needs access to their own prescription immediately for lense purchasing purposes. If you want to go somewhere where the customers matter, it's not here.

Had a great experience here. All staff members were professional, friendly, respectful, and courteous. The Optometrist worked through my appointment at a comfortable pace, answering my questions with ease, and making sure I felt comfortable with each step of the exam, and was even able to predict potential costs of different variables regarding my contact lenses and Rx frame choices. I highly recommend this practice. 🤩🤓

Staff was VERY unprofessional. Somehow my mother's appointment was "cancelled" and thus staff (Loren) stated "we don't have to see you" even after explaining that I had traveled 2.5 hours for this appointment. After about 45 minutes Dr. Winfrey was courteous to see my mother however she was rushed because it was about to be closing time. I understand if I had cancelled the appointment, but clearly I didn't cancel the appointment. It was the staff's mistake and they did not want to acknowledge it or even offer an apology. This is sad because I've had excellent service in the past, but it seems like other customers have had this experience. Never coming here again!

My daughter has anxiety issues, and her experience was absolutely fantastic! The staff was very informative and kind. She felt so comfortable and Loved the experience. Everyone was wonderful and will be returning customers. In addition, I had an exam after 15 years. They were very informative and thorough, and provided expert knowledge and information. LOVED YOU ALL AND THANK YOU FOR A WONDERFUL EXPERIENCE THAT IS HARD TO FIND THESE DAYS!!!!

Received great customer service from staff Jackie, very prompt and confident in her role. She was very flexible and all about her patients. She was the friendly face I seen that registered me and also stepped in to help with my exam! She is definitely a great asset to San Antonio Eye Professionals. Dr. Eddy Sidra was very compassionate and explained all information thoroughly. He made certain that I left with no questions and extremely satisfied.

Reception and tech were great, but I wish the doctor had explained a bit more the results. He did mention comparison of pictures taken six years ago with present (no real change, great) but didn't discuss/compare scores for eyes. Looks like …

I had a great eye exam experience. The front desk staff was courteous and friendly. The doctor was pleasant and knowledgeable. Thank you for making my appointment go smoothly and I came out feeling that I had a good eye exam, coming from a not so good experience.

I had a very good experience while in the office. When I arrived I was promptly greeted and didn’t have to wait long. I wasn’t exactly sure what my insurance was going cover and the lady in the front, Victoria, was super helpful and knowledgeable. Over all a great experience. Thank you!

EXCELLENT!!! Jackie is very knowledgeable, patient, professional and FUN. She was super sweet and made my ridiculous anxiety GO AWAY. Welcome back to Texas, Jackie!! …

I’ve previously had ok experiences here. The staff are never very friendly, but I’m usually in and out fairly quick. They do treat customers like a herd of cattle though. This past visit I discovered a discrepancy in my copay charge and called back to speak to someone. I just got voicemail. I left a very clear message, asking for a return call to straighten it out. Never heard from anyone. If you don’t care about your customers and treating them right, I certainly won’t be using you in the future.

I recently went to get a yearly eye checkup. Front desk receptionist was very nice and had me fill out some paper work. I was promptly moved to a back room for some scans , technician was very kind and patient. Finally moved to another room …

Where do I start...oh they damaged my glasses! This is my second time at this location and it was not a good experience. I'm not sure how...but the girl helping me scratched my lenses/coating. I use progressive lenses so for those that don't know they are not cheap (over $400 for lense alone)! They have multiple zones of prescription for read, near and far site. When the girl took my glasses to check the prescription strength on their machine she gifted me with two scratches or scuffs on the insides on my lenses(see attached photos). If these weren't noticeable or out of my site line it might get a pass...but they are near the center bottom of the lenses towards the inside and run up and into the center of the lenses. These being progressive lenses means that when I try to read I am hit with blurry spots in my vision.🙄🤦‍♂️ Their "district managers" solution to this was to give me my money back for my visit and give me a discount on my next visit. ARE YOU KIDDING ME! I have insurance so there solution is basically to do NOTHING! I told Stephanie (their district manager) how does this fix my lenses?...it doesn't at all! This office has 2 employees that should be let go too. The one girl didn't know what she was doing or was just lazy and not paying attention. She mixed up my wife's file and chart information with my daughters...I guess she has no concept of date of births and age...because my wife is 47 and my daughter is 23! This same girl also had to have someone else come in because she didn't know how to do her job including the most basic step of sanitizing the equipment. Another girl looked like she just crawled outta bed. Her hair was everywhere like a rat nest. I was trying to figure out...did she just crawl outta bed or did she actually style it that way. My wife put that question in my mind to rest when she told me the girl was sleeping in the room...it had a glass wall and she saw her sleeping. One of the other worked tapped on the glass and she jolted awake and the work just walked away shaking her head. If you go here do yourself a favor and take good pictures of your items BEFORE handing them off. And please make sure you see them sanitize the equipment. I mean we're still in this Covid Pandemic and for them to not clean up the equipment when your literally pressing your face and eyes up to this stuff is not ok.

This visit was a follow up to my initial exam which, little did I know, would be necessary to correct the doctor’s failure to get my prescription correct. Waiting for new prescription glasses takes long enough, but waiting over two weeks …

I was able to schedule an appointment for myself and my husband online the day before. In the office I simply checked in handed over my ID and insurance card and signed a few papers. I loved that their office is saving paper by having laminated sheets and simply using the same sheets over and over again. Everyone was polite and both eye exams moved along quickly.

The tech and doctor were good, even though it doesn't seem like they communicate at all. Issues the tech asked me about, the doctor had no clue about. The front staff though is completely obvious to what you're supposed to pay even after you give them your insurance. I'm now having to file with my insurance to reimburse me for a charge that was supposed covered. Plus they had no clue what the paperwork they ask you to fill out in the email before coming was. They looked at the forms like they had never seen them before.