Sandia Vision Clinic
3701 Eubank Blvd NE #3536,
Albuquerque, NM

This practice is VERY well run, with a coordinated team to guide patients through the tests, exams, and product selection. I tried several other practices where the staff seemed "inconvenienced" to help patients. I had fun picking out my new glasses with the staff and communications with the office were friendly, timely, and effective. Highly recommended and APPRECIATED.

Unbelievably poor customer service. The Nob Hill location got my eyeglass order wrong. Okay, fine, whatever. But the way in which they got my order wrong was astounding, adding several options that I didn't want but neglecting to add the option that I did. As that location doesn't even have a manager (what??), approval to have this corrected or refunded needed to go through their NE Heights location. So they call over there. And I wait. I wait two days to hear back and nothing. Go back to the Nob Hill location, where they (again) call the Heights location and ask to speak to a manager. "She's at lunch." It was 2:30 in the afternoon. I'm assured I would be getting a call back, but nothing. Finally go to the Heights location myself, which is nowhere near my house, but it was obviously the only way I was going to get a response. Ask to speak to a manager. "She's at lunch." Do these people ever work? Is their lunch break 3 days long? Do they know how to operate a telephone? All valid questions. Finally obtain a refund, but no apology. It was then that I found out they were billing the *wrong insurance*. The same glasses, even with all the additional nonsense they added without my consent, were 1/4 the cost purchased through Eyeconic using the correct insurance. And finally we come to Christin. Christin is a woefully inept manager, without an ounce of customer service skills in her body. She ignored repeated attempts *by her own staff* to reach out to her over the course of several business days. The Nob Hill staff had no answers for her lack of communication. They called her, they texted, no response. As bad as she is at customer service, she may be an even worse manager. A really, really miserable experience trying to purchase glasses here. I have nothing but nice things to say about the clinical side of this business, but the administrative/sales side of this operation is god awful.

I am sorry about leaving this review but My husband went inside this establishment to get a pair of glasses. They were rude to him and informed him. That he'd have to pay full price outside of his insurance. According to what I understand this business attempted to rip off my husband for more than $700. That should not have been charged to his account. According to what I have seen. He has not received any glasses, but the money is missing and I'm not sure if it is the workers at this establishment or if someone at this establishment got my husband's card information and used it. Now I will let you guys go. I am highly disappointed with this business and how they are unprofessional with their patients and I would not recommend this business in the future to anyone. But I am sending prayers and positive thoughts god bless you.