Scolaro Donna L OD
1350 Burton Dr,
Vacaville, CA

TRASH. I should have believed the reviews. If I could give zero stars for front desk customer service I would. Rude, unhelpful, and lacks all sense of patience. When getting fitted after the appointment they will help anyone who walks in before finishing with you. The Doc herself, she will rush you out of the office and be reluctant to answer questions. Upon confronting her about her actions and body language, she gave a sarcastic sense of "happy" (for lack of a better wor). Called back a year later after scratching my glasses and asked if my glasses had insurance. She refused to tell me if they did until i told her which ones and proceeded to hang up on me when I asked the brand name of the ones with insurance. Definitely fishy.

Unpleasant experiences to say the least / horrible customer service. Front desk was Inattentive to the point that customers who came in after me were helped before me. I asked for help and was told by Nellie that I’d just have to go through what they had in the way of frames. I personally don’t wear glasses; my child does. Unaware of what frames would be suitable it was the most frustrating experience to be offered no help. After approx. 40 min, Dr Scolaro came from the back to help and at that very moment Nellie decided to perk herself up offering her assistance when she had left me there for 40 minutes offering no help at all; clearly only working when her boss is watching. When picking up I had a query regarding the lack of quality with the frames, Nellie was disgustingly rude and abrasive stating that if you're displeased “you don’t have to come back”. With as badly as I felt treated I never reacted to their rude behaviors. Dr. Scolaro personally came across unfriendly, short tempered and irritable and impatient to the point that it’s completely uncomfortable to be in her presence. I wholeheartedly DO NOT recommend this staff.

The team there are kind and friendly, and very knowledgeable. Optometrist Scolaro was very helpful and I walked out feeling confident in coming back for my next exam and to order frames. Would recommend especially for those in the VSP network.