Scott D. Pendergast, MD
,
Westlake, OH

Hello hello. It has taken a while for me to get used to the fact of getting shots in my eyes. Dr Pendergast has always been very patient with me. Thank goodness. The staff have always been very kind and patient also. And they have always have a pleasant disposition.. smiling and laughing is for me very important . Serious enough to deal with our eyes and still friendly enough to deal with us as people. I'm really glad he also takes the time with the older generation Many elderly people I have seen in and out ot waiting area. Office staff very kind with them

I arrived early, was called back even before my appointment time, had the various tests in a matter of minutes, and was seen by the doctor immediately. All was well, and I headed home less than 45 minutes from the time I arrived. Everyone was very personable and professional.

The staff is efficient and friendly. I have been successfully treated by Dr. Pendergast for over 5 years. Without this care, I would have lost my vision by now.

I want to start off on a positive note because the staff carrying the doctors were amazing ... Everyone part of the support staff was kind and patient the moment I walked in. The wait time was surprisingly short (after having the actual doctor's exam I now understand why) I was immediately greeted with warm and friendly smiles from both gals at the desk. The nurse who did my intake was extremely knowledgeable. She was not only caring but took the time to answer any questions I had. She was extremely thorough and prepared me well for the rest of my visit. Even the technician with whom I only spent a few seconds was warm and compassionate while taking my scans. Now the negative ... Dr Pendergast walked into the exam room and introduced himself then immediately took to his computer with his assistant next to him. (both of their backs facing me) After reviewing the chart, scans, and notes he then proceeded to turn off the lights and began the exam. Not one word was spoken to me other than "up-left-right-down" as he shined the light in each eye. During this time I am basically half off the exam chair trying to keep my chin on the chinrest and my head against the bar (apparently comfort is not a concern) He continued ignoring me completely while rattling off medical terms to the assistant. I felt invisible! I felt helpless! I felt extremely nervous and sick to my stomach! I wanted to shout "I am in the room too"! What did those words mean ... I was already a nervous wreck and suffering from anxiety so of course my thoughts were all over the place. Lights on! Dr Pendergast goes back to the computer with his assistant (both of their backs facing me yet again) and enters information in the computer. The doctor finally turns and looks at me and says everything looks fine ... a couple more words and then out of the room he went. Are you kidding me?!? Bedside manner - NONE! We patients exist! My time matters! Show a little care and compassion for those you are treating. I work in the medical field and our patients are treated way better ... they are DOGS & CATS! And I waited 3 months for this appointment?!?! DO BETTER!!!

Very helpful & friendly staff and Dr pendergast is great

Dr Pandergast and the staff are always kind, considerate and very professional. Dr. Pandergasts good nature and gentle manner truly help through difficult eye injections. Mom is in a wheelchair and the staff is so helpful and accommodating with all of her needs for testing and treatments. We would recommend Retina Associates of Cleveland 100%. I can not say enough how much I would recommend Dr. Pandergast and the entire group.

I had a great experience with Dr Pendergast see him two times very nice Doctor I will see him in six months

The Retina Associates of Cleveland is by far the most incredibly considerate of any doctors offices I've ever been treated in. The offices are always impeccably clean and there aren't enough words to describe how polite, patient and respectful all of the staff and doctors are.

Dr. Pendergast's staff were friendly, efficient and professional. A real joy to deal with. Dr. Pendergast could not have been nicer. His eye examination was very comprehensive. He spoke in layman's terms, which is always great. I would visit this practice again! 💙😃👍

My care has been excellent, I would definitely recommend Dr. Pendergast!!

I have total confidence in him. He is the only doctor I trust with my retna, treatment being a shot in my eye. and after at least a year there has been improvement.

Dr. Pendergast is amazing. He has provided excellent care to mechjr many years. I feel very confident with him. He and staff do a great job.

Professional, always keeps me well informed. I feel I have the best taking care of me. Office staff is friendly and professional as well.

Good turnaround time from the time I arrive until I leave. Dr. Pendergast is very professional, answers all my questions, and I never feel like it's a rushed visit. The staff has always been very pleasant.

I saw Dr. Pendergast last week for an eye emergency at the Westlake office. He was very knowledgeable, and took the time to answer my questions. He was very kind, helping me navigate the scary situation with my eye.

While Dr. Penderast seemed to be very knowledgeable about my eye problem - his bedside manner was nonexistent. Talked above me and never came out to talk with me after the surgery. That left a bad taste in my mouth. Every other surgery I have ever had the doctor at least came out to talk with me or my husband to explain what went on during the surgery. All I got was a call back from his office girl. I will be looking for a more personable doctor. Hope this helps him and future patiences.

Actually the greatest in eye care out there. He is friendly and very knowledgeable. Did my surgery and life is so much better seeing! He cares about his patients and is a very nice doctor. I recommend him if you need a retna specialist!!

Dr. Pendergast was very professional and took time to explain what he was looking for during the exam and answered my questions. Everyone there was kind and friendly.

Very nice experience, quick efficient appointment with Dr. Pendergast. He and his staff made you feel welcome from check in to examination.

Dr. Pendergast and his staff are always very cordial and professional. I have had excellent experiences with them.

I would rather get poked in the eye with a sharp stick than... just kidding.prompt, knowledgeable, courteous. every time. Dr pendergast is professional and personable. thanks.

Dr. Pendergast is very knowledgeable and answered all questions. Staff is very professional also. I feel very comfortable with them.

I place my confidence in Dr Pendergast and I feel he does a great job protecting my eyes.

Dr. Pendergast was very pleasant. He explained everything very clearly. I had a very good first appointment. LM

I thank God and my doctor for all done for not just one eye but both🙏🏽I can’t thank Dr Pendergast and the other doctors and nurses that helped me so much …

Quality & speedy service! Doctor explained my issues thoroughly. I will definitely continue going back to this doctor and location.

Been going to see Dr Pendergast at Retina Associates for 21 years. Excellent doctor, great office and staff at Westlake location.

From check in to check out, everyone was friendly and knowledgeable. I felt all aspects of my appointment were handled in a timely manner.

Dr. Pendergrass Is always professional, keeps me informed. The clinical staff are kind and knowledgeable .

Dr. Pendergas and the entire staff of Retina Associates deserve a five star rating. They are courteous, professional and caring.

I want to start off on a positive note because the staff carrying the doctors were amazing ... Everyone part of the support staff was kind and patient the moment I walked in. The wait time was surprisingly short (after having the actual doctor's exam I now understand why) I was immediately greeted with warm and friendly smiles from both gals at the desk. The nurse who did my intake was extremely knowledgeable. She was not only caring but took the time to answer any questions I had. She was extremely thorough and prepared me well for the rest of my visit. Even the technician with whom I only spent a few seconds was warm and compassionate while taking my scans. Now the negative ... Dr Pendergast walked into the exam room and introduced himself then immediately took to his computer with his assistant next to him. (both of their backs facing me) After reviewing the chart, scans, and notes he then proceeded to turn off the lights and began the exam. Not one word was spoken to me other than "up-left-right-down" as he shined the light in each eye. During this time I am basically half off the exam chair trying to keep my chin on the chinrest and my head against the bar (apparently comfort is not a concern) He continued ignoring me completely while rattling off medical terms to the assistant. I felt invisible! I felt helpless! I felt extremely nervous and sick to my stomach! I wanted to shout "I am in the room too"! What did those words mean ... I was already a nervous wreck and suffering from anxiety so of course my thoughts were all over the place. Lights on! Dr Pendergast goes back to the computer with his assistant (both of their backs facing me yet again) and enters information in the computer. The doctor finally turns and looks at me and says everything looks fine ... a couple more words and then out of the room he went. Are you kidding me?!? Bedside manner - NONE! We patients exist! My time matters! Show a little care and compassion for those you are treating. I work in the medical field and our patients are treated way better ... they are DOGS & CATS! And I waited 3 months for this appointment?!?! DO BETTER!!!