SShay BTBz

If I hadn’t checked with my eye insurance company I would have lost $95. Last year I went to get my eye exam. I told the front desk lady I do not want the contacts from her. I don’t want them because they’re a lot more expensive than online. She went ahead and claimed my insurance without my knowledge. So when I claimed it my insurance never paid me. I found out a month ago. My insurance informed me that the office will need to return that money. When I called and spoke with her she gave me the run around. It’s been too long so they can’t do anything. THE FACT is THE OFFICE OWE ME $95!!! I asked what are you going to do about that?? She said she’ll have to talk to the “financial person”. Or she can give me two boxes of contacts. I said no I don’t want your contacts. She cuts me off and said what’s you’re CC number? For what I asked. She said so she can reimburse me my $95. I’m writing this review to document what had happened. It’s unbelievable that this person can do this. She has the nerve to ask me why did I wait so long. BECAUSE I DIDNT KNOW YOU TOOK MY MONEY?!!! I love the eye doctor but this lady is unbelievable. I feel like I’m on those scamming calls. Absolutely horrible. UPDATE: I noticed she charged my CC and refunded the same Amt. I called her and she said: yeah we cannot refund you. She wanted to leave at that. She gave me false information about how she cannot return the money to my insurance. I demanded to speak with her manager. Her manager was very nice and professional. She confirmed that it was FALSE information what that lady was telling me. That it is NOT too long and IT IS NOT true that they cannot return the money to the insurance company. She made things right and I am glad she did. Unfortunately the other lady gave me fraudulent feelings.

Brittany Spivey

I’ve been going to this office for years and love them! Dr. Harris is great and friendly. Office staff is always welcoming and accommodating. I refer all my friend to this office.