My dad was concerned about an issue he was having with his vision. He’s from Michigan and flew into LA on a Friday night. Saturday afternoon we called Serrano, and they took us same day! Within 30 min of entering the doctors office a nurse was treating my dad. He received a full work up and our doctor was FANTASTIC. I’m grateful for the entire team, their diligent work put my dad’s mind at ease, and consequently mine as well. I’d give this place 10 stars if I could.

My father has been going to the office for many years. Each time he was making an appointment, he couldn’t help expressing his frustration because their receptionist service is terrible. I don’t understand why the office doesn’t address this type of issues. Very disappointing.

I just took my 80 year old mother to this eye center. Wow, i work 9 months out of a year in Korea for the pass 10 years and I could not believe my eyes how inefficiency the clinic was operating! Good people, but wrong ways. I'm not an expert in this field but was able to notice one thing immediately!!! Your dealing with elders and the workers are young. Younger people move/act fast the elder CAN NOT.....if I can make a suggestion before our beloved elders get hurt amongst the fast traffic of this very well intended clinic. SLOW DOWN amongs elders!