Shopko Optical, Green Bay, Wisconsin

Tammy Brusky

5 months ago

I brought my prescription here because my eye doctor did not have any frames I liked. I ordered 2 pairs, a bifocal and some computer glasses, spending almost $600. Both pairs were made incorrectly 3 times! The first time the tech did not enter my prescription into the computer correctly. When the problem was discovered she said “I never enter in the prisms.” As if that part of my prescription was optional. The 2nd time she only entered one prism and I have 2. I tried to wear those for a few days and got a migraine. The manager, Alex, told me to come in and she’d fix it, but she was gone when I got there. Another tech remeasured me and assured me the would get them correct this time, he even refunded $100. Great. The new ones came in last Friday- I was unsure about them, but he assured me the prescription was correct. Believing he checked them, I tried to wear them over the weekend. I got another migraine- another weekend shot. I brought both pairs to my eye doctor on Monday and 3 of the 4 prism numbers were off and the axis in one lens “was off by 10.” I don’t know what that means except my left eye still hurts from trying to wear these glasses. I got a refund, but now I have to wait for them to reset my insurance benefits before I can get new ones from someone who knows how to make complicated prescriptions. Lexi, the tech who entered my prescription wrong twice, was so flippant about the whole thing. This is my VISION and it’s bad enough as it is-I don’t need to be wearing the wrong prescription. She definitely needs more training! Besides having been waiting for over a month to get my correct glasses, I’ve suffered terrible eye strain and migraines from their mistakes. If you have a complicated prescription: DO NOT GO HERE.

Lexis Howard

5 months ago

Everyone did a good job the manager was helpful Alex . Lexi was very nice helping pick out glasses . And Quin did a fantastic job checking me out . Very pleased !