Sierra Eye Medical Group Inc
2830 W Main St,
Visalia, CA

Dropped off my glasses to get fixed and they said they would be ready by the end of the day. I never got a call so I went in the following day. I got sat and waited for 30 mins just to be told that my glasses were not ready. I asked to just have them back because they probably wouldn't have even finished them before the weekend. I went to put my glasses back together and my lenses and frames were both scratched. Edit- they gave me back the wrong screw for my arms. Now I can’t even fix them if I wanted to. DO NOT GO TO THIS ESTABLISHMENT!

I’ll preface this with that I do not normally write scathing reviews about anything; but, this is an exception. I am a healthcare professional and I have not seen this level of non-professionalism. This a 0.5 star review but Google can only do 1 star. Went here in November 2022 for blurred vision and eye pain/headache. Two appointments was all it took to realize that they didn’t care about me as a patient. I felt like a cash grab for the place. Dr M Cantrell did not try for imaging immediately. He rather go through all the same optometry tests that you would do when you get your prescription glasses. The tests were ran again on the second visit. After finding that the readings were off compared to my previous prescription, he wanted to go on the medication approach for pain relief rather than referring me to an imaging facility for an MRI. He told me to “LIVE WITH IT” and that there wasn’t much he could do. He wanted to set up a third appointment to do more nominal imaging that was not an MRI/CAT scan. I was fed up with it and went down to Southern California to another ophthalmologist for another professional view as to what is going on. I was not getting the care I needed and I still didn’t know what was going on. We went straight to an MRI and found a mass… something that could have been a lot worse if not caught early. The team at DLV helped me out tremendously and quickly got me the care I needed. It was night and day the level of care. At the rate that I was progressing with care under Dr. Cantrell, I probably wouldn’t be here to write this review. Please stay away if you have ophthalmological issues as you’ll be sitting in limbo for months.

Leaving 5 stars because they brought me in same day for an eye injury and their waiting room is gorgeous. Bonus HGTV was on so much better than cnn ! I'll update my review if the doctor sucks. Otherwise good to go. Update - they fixed me up good.