Simpson Optical - Meijer Way
340 Meijer Way,
Lexington, KY

I’m not one to write reviews unless they’re a good experience, or a really terrible one. I received a bill from Simpson Optical about 3 months ago for some things that weren’t covered by my Insurance. No big deal. I called to make a payment and was on hold for 32 mins. Sorry, I can’t wait that long. Next month bill comes adds $5 service/late charge - immediately called again to make a payment - again waited 41 mins. I don’t have time to wait to make a payment. So, I get a bill today it’s now $15 in service (fees). Explained the prior experience to the 1st person I get and she finally took my payment instead of sending me to the “business office” but company policy would not let her remove the fees and stated we couldn’t schedule appts until the full amount was paid. No problem, I am paying the bill, but will take my family of 4, who have been going to Simpson for 17 yrs., to one of the doctors who left from there a while back. From what I understand, this is what happens when corporate buys out small firms. I will never recommend Simpson to anyone, because to lose my business over $15 is absolutely a new kind of stupid.

Best Place I’ve Been To Hands Down! Everyone is so friendly and nice! The front desk workers greeted me immediately and got me in pretty fast for my appointment! The techs and Both doctors ( The McMillan’s) were outstanding! They both helped me heal my Cornea Abrasion within 2-3 days And were extremely nice! Love this place!

Great customer service. All the staff I encountered was phenomenal. Will definitely recommend this place to others. I had an Awesome Experience. Very clean and well kept office.