Sam

Extremely unprofessional. On the recommendation of my eye specialist, have a family history of glaucoma, scheduled an appointment. After two very detailed visits, two of the doctors there confirmed that I DID NOT HAVE GLAUCOMA, and should do another check up in a couple of years. I was also due for cataract surgery . They were very persistent with this and also to schedule a date for the pre-op. Fortunately, found another doctor closer to home, and decided to proceed with him for my cataract surgery. I WAS ASTOUNDED AND SCHOCKED that during my first visit, the Doctor immediately noticed early onset of Glaucoma and AMD. This was confirmed during my second visit and immediately prescribed eye drops. Fortunately, because I needed cataract surgery, this was picked up, or I would have waited for two years, and the glaucoma progression would have been terrible. Complete lack of profession, in my attempt to contact Dr. Sinchai’s office. Totally unprofessional .

Stuart Mark n Sandra Verdugo SnS

I believe the doctor and eye exam deserve 5 stars but as we know in a customer service-based business, your first impression is the front office. New to this office and my new insurance, I went in for a cataract exam. Thankfully my eyes are not bad enough to warrant surgery. I know my insurance doesn't pay much but I feel I was not given any information on the follow up. I need a new set of prescription reading glasses, that's what I was told by the ophthalmologist but was never given any prescription or follow up option. I come to find out after calling their office (very difficult to get a hold of a live person), I was told that if I needed a prescription, I would have to schedule another appointment and depending on the prescription, I may have to pay out of pocket. That's fine but I wish they would have told me before. It really is about reimbursement but if you're the patient, it really is about good customer service. I can pay out of pocket; I just wasn't told what I needed to do. We learn by our mistakes and hopefully this complaint is helpful for the next patient needed good follow up. Oh, I was offered eye drops and eye relief mask which I purchases. Thank you

Samuel Van Aken

My mom and I went in for her cataracts. The ENTIRE staff were very friendly and professional from the beginning first visit, all the way through the surgery, and all follow up appointments. Thank you dr Sinchai for being patient and answering ALL our questions. The staff was very knowledgeable and calm. We appreciated their safety during these COVID times, and they kept their promise to keep us safe and not anxious. They delivered, and the surgery was a success.