Site for Sore Eyes - Mountain View
650 Castro St,
Mountain View, CA

I had the best experience here. Went to three different optometrists to fix my frames only to get turned around because their "tools broke". I didn't even get to finish my sentence before Site for Sore Eyes fixed them for me. I'm coming here to upgrade when I need to, and will recommend this place to all my friends! :)

Incompetent, rude, aggressive. Cannot underscore how bad this place is. We have been loyal customers for decades but the service has degenerated to a new low. Take your valuable business somewhere else.

I was referred to Dr Jenny for an eye exam and she was very courteous and professional, and so I made the mistake of trusting the sales guy up front to fit the prescribed progressive lenses onto my sunglasses along with some reading glasses. Shoddy job on the lens replacement, with some rubbery glue smeared on the lenses and the rims, all the way on to the sides of the frame. I took them home ,tried to clean with soap and water without much success. Went back next day to ask if there was a special solution to help clean off the mess, and he said he cannot help me, and he "did nothing wrong", and went so far as to blame my original Rayban frame for the mess! Such lousy after sales service, after spending close to a thousand dollars in that dingy store! I would have really liked to continue with the doctor, but will not enter that place again.