Make sure they're in network before you go in. They will tell you they're in network (through 3rd party) and push you to come in for exam. When you're ready to go through your insurance, they don't follow insurance coverage as they " have to follow what we see on our end'. Shady business practices. Please be upfront and don't try to trick others.

I went to see the doctor for a routine eye exam, and didn't purchase glasses(I wanted to purchase those Bose Sunglasses that they don't sell). I paid for the eye exam, and expect to receive all the necessary information to get glasses as I had specifically mentioned I only use glasses. Of course, I don't know what all I would need. But when I went to get the lenses made for my sunglasses, the lens maker asked for PD measurement, which they hadn't provided. I asked to get that measurement from them, and they refused to do it for me unless I paid them extra money ($25). This is a very shady business. I eventually went to a costco, and got that measurement done for free, but this store lost my business forever.

This place gives you the runaround on new glasses. Tell me why exactly you can start out at a certain price and then complain long enough that the price is slashed by $75 or more? Then, there's the promises. I ask them multiple times if the glasses are going to be scratch proof? Scratch resistant, they're sure to correct me. Not two weeks later after I get them, they're covered in scratches. I DIDNT EVEN DROP THEM. Bring them back angrily, and say "what gives" and they give me a speech about "sometimes just your eyelashes can cause scratches". That was truly the end for me with this store. My EYELASHES are causing the scratches on these SCRATCH RESISTANT lenses?! What exactly do they RESIST scratches from if they can't resist EYELASHES? They replaced the lenses for free, which I appreciated. This place has fine enough customer service if only they weren't running a racket. Not two weeks later, my lenses are covered in scratches, yet again. This time I went to Costco to have them replaced, and a year later my Costco lenses are scratch free. I won't be coming to this store again.