So I had an eye appointment at Solano Eyecare today(9/14). Booked it for 11:00 am on Tuesday 9/12, and I made sure to ask the receptionist how long it would be because I needed to be home by 12:00 pm. He told me it would take no more than 30 minutes. I arrived at 10:45(15mins earlier), got the paperwork done, and everything started smoothly. The doctor and the assistant were great. But when we got to the part with the diagnostic eye drops, they had me wait outside for a whole hour(1 hr = from exam finished - pupil dilation). By the time I felt the effect of the drops wearing off (I could even read messages on my phone), it was already 12:26 pm and the doctor was still with another patient. When I asked how much longer it would be, they couldn’t even give me a clear answer. In the end, I sat around for more than an hour just for a quick 1-minute check-up. On top of that, my parking ran out, I missed lunch with my husband, and we both had to race back for a meeting at 1 pm. I would've been okay if they'd let me know it might take 2 hours. But squeezing in so many patients and not informing me about the potential wait? Not cool at all.

Outstanding care! The most knowledgeable Optometrist you can hope to find. Dr. Chen, utilizing advanced equipment in determining a complex diagnosis, is also the most warm and highly engaged professional I have found over many decades of needing such care.

I’ve been receiving IPL treatment for dry eye disease and it’s working wonderfully. Dr Chen is excellent. She takes a lot of care with the treatment and is very methodical and meticulous which I appreciate a lot! She’s showing me with photos how the glands in my eyes are improving. My vision improved a week after the first treatment. I didn’t realize how much the eyes’ oil glands contribute to good vision.