South Shore Vision Care
127 Washington St,
Norwell, MA

I’m surprised to see the negative feedback about the office staff. Though I called within 2 days of my insurance ending, they were able to squeeze me in before my benefits ended. The receptionist remembered speaking to me over the phone once I arrived in practice and was great. The doctor was extremely thorough and humored me by answering my infinite questions. Lastly, the optical specialist was very sweet and was able to help with ordering my contact lenses. Overall, a pleasant visit and experience.

It is rare that a provider takes the time to be able to get to know you! I have been going to Dr. Botello for many years and she is not only an incredible doctor but an incredible person. She talks about what’s been going on since your last visit. she takes the time to talk through the changes in your eyes and different options and then also provides you with information on how to care for your eyes better and health overall. I would recommend her to anybody. She’s fantastic.

Not sure exactly WHEN the staff was helpful as seen in other reviews. We found them to be extremely unhelpful. Poor communication, phones not answered, emails not replied to, VM messages not replied to. Worst "customer service" I have ever experienced.