Southwest Florida Eye Care
,
Cape Coral, FL

SWFEC doesn't care about their customers. First after waiting three weeks for an appointment, I was told after waiting for 45 minutes to see the doctor that they wanted to dilate my eyes and then have me wait for another hour before he could see me. Thanks but no thanks. Sit in some dark room with my eyes messed up for an hour? I think not. Watch when they auto-respond with some positive response like "Thanks so much for the feedback. I have spoken to the team and we are going to get right on fixing those issues." They don't care about their patients. I would NOT recommend their services to anyone. Don't go here.

I went in for my annual preventative care check up and I am receiving a bill because they sent it to my insurance in correctly. No one will call me back. I have talked to a man in billing that told me it was coded incorrectly and they need to do the changes in the office or the doctor needs to do the changes. Nothing has been done. I have called five times and no one calls me back, I am filing a complaint with the insurance company. I have talk to them. I am not supposed to receive a bill for this. It is covered by my insurance if it is billed correctly, apparently nobody knows they how to do their job at this place. I also ordered lenses here many times put in my sunglasses and the last time I did it she ordered the wrong color she put brown lenses in instead of gray.

No complaints. We have had good care via SW Fl. Eye Care for several years. We will miss Dr. Avril who is retiring soon.