Southwestern Eye Center
,
Glendale, AZ

It’s nice place and all but systems have been crashed for last 4 days and I was to be scheduled for my surgery Why can’t they do it old fashioned way on paper till they get system back on

0 stars I was not at all satisfied today. I arrived @10:10am for my 10:40am appointment. I checked in and sat and waited my turn. I saw people signing in after me get waited on before me. I went up to the desk @11:00 asking the receptionist when am I going to becall for my late appointment. She proceeded to say she knows but they are short of staff, as she was talking with me 4 or 5 techs where standing in back of her talking and laughing. I asked how much longer ( suggesting one of those young women could help me) the receptionist stated she didn't know but not much longer, mind you it's 11:15 40 minutes after my scheduled 10:40am appointment. I stated " I want to cancel this appointment, no wait a minute I will find another place with better customer service "...I did state to the receptionist that she didn't have a clue on want is good customer service is..because all she had to do was call me up to the desk and say" we are short of staff and you may have a wait...I would have understood..but to sit and see people go before you who just came in the door is very upsetting!!!! What happened to training staff on customer service??? I would not recommend this place after experiencing this type of treatment! I didn't even get"I'm sorry for any inconvenience you are experiencing since we are short of staff..NOTHING WAS SAID TO ME ALONG THAT LINE..CUSTOMER SERVICE!!! No Stars today!!

The staff here is phenomenal, but there is a long wait. Horrible parking situation and insufficient waiting room seating made for a difficult experience with my 93 year old father in law. Would be 2 stars if not for the friendly and thorough staff.