Zunaira Spall

Horrible experience here all around. I took my mom here and she saw Heta Patel who couldn’t be more rushed. She came into the exam room to get out as quickly as possible. My mom wasn’t even confident in the prescription she gave her and when I took her somewhere else they confirmed it wasn’t correct. The front desk staff is extremely rude and condescending. Kept hanging up on us and would say they’ll call back and wouldn’t. We ended up going there and she continued to be rude and treating us like we had done something wrong. Would never recommend this place to anyone.

Mr. Singh

Consistent Frustrating Experience - Excessive Wait Times at Optometry Office Rating: ★☆☆☆☆ I recently visited the specialty eye MD Optometry Office, and I must say that my experience was nothing short of disappointing more than three times I took my mother here. The consistently excessive wait times at this practice have compelled me to share my negative review. On multiple occasions, I arrived promptly for my scheduled appointment, expecting to receive timely and efficient service. Unfortunately, this optometry office has a consistent pattern of making its patients wait well over an hour. First two visits were far over 2 hours and third 50 minutes of wait. It is beyond frustrating to allocate valuable time out of my busy schedule only to be left sitting in the waiting area, twiddling my thumbs. I believe the doctor has given guidance to the admin staff to do this intentionally in order to cram as many patients to maximize profits as a business practice What makes matters worse is the complete lack of communication from the staff regarding delays. Moreover, not one person is truly aware of what is going on. Each staff blames the other with false reassurces to fox the problem. There is no transparency or acknowledgment of the fact that patients' time is being wasted. It is disheartening to see how patients are treated in their post operation visit. Aside from the excessive wait times, the overall level of service at speciality Eye MD Optometry Office is also subpar. The staff members often appear rushed and disinterested in providing personalized care. It feels as though they prioritize quantity over quality, rushing through. I recommend you report this to Board of Professionals if this happens to you as well.

R K

Ellen, Lila and Neha are like the most sweetest and comforting staff you can come across. Very straightforward and efficient but with all the politeness a professional optometrist clinic can offer. Doctor Patel was as gracious as the three angels at the front reception desk. The process was quick and simple and the doctor was really nice and patient. It is so obvious that they handle a lot and have a lot to work with, but they do their best to handle the busywork and get their priorities taken care of. All in all I would recommend anyone and or everyone to come here in order have their eye care needs sorted out to their 100 % desire. Can’t thank them enough for being patient with me!😁