Spokane Eye Clinic
,
Spokane, WA

Good luck getting someone to answer a phone. Left messages, no call backs. 1-2 hr waits to talk to a person. Ridiculous.

Despite having four numbers on their website they've been very difficult to get a hold of and once I did they told me they aren't taking on any new customers for contacts. That would be a good thing to put on their website since that's the type of communication websites are for.

Saw Dr. Whadiha (?) in February 2026; excellent Dr. and job. This was the Indiana location. Then, June 2006 I went to pick out frames. ”KSanka" was terrific. Only complaint is the front clerk, older lady who was rude and callous. Sent me to another desk where they found the information and corrected the mistake. Taking said information back, she was even more Rude. I'm just trying to get my eyeglasses!!! Overall, S.E.C. is a good place for eye care.

I went to the one downtown I I couldn't find where u it was located but that ok I still got to see my doctor when I go to pick up my meds people who work there are kind also u are all smiles & warmly welcoming & that's for All The Safeways Store🤗🤗 …

This surgery experience was much better than my first one! If this was just for certain people I’d give 5 stars but unfortunately due to a horrible and barbaric first surgery experience I’m not able to give 5 stars. The first one was barbaric and the anesthesiologist disregarded my patient rights, wishes, and my allergies. He also came in with a very judgmental attitude. This time the nurse anesthetist, Jeremey was great! Pretty sure he had me knocked out before I was wheeled to the OR because he truly listened to me, my concerns, and saw/heard about my severe anxiety from medical trauma in the past. All of the nurses were amazing but Lynne, she was in the operating room with me was incredible! And Hailey (I think my nurse before surgery) stayed in the room and prayed with the surgeon, my mom and myself when I requested a pause for prayer and that meant the world to me. Dr. Andersen is hands down the most compassionate doctor and surgeon I have ever met, and that’s saying a lot in my 62 surgeries :) I know I’m a complicated patient but this time I really felt heard and seen! If I ever need a retina specialist in the future (I sure hope I don’t) even if I moved, I would come back to see Dr.Andersen! I would recommend him to anyone friends/family and anyone who needed it! I’d also like to shout out Dr.Riley for seeing me and getting me into Dr. Andersen urgently when I originally detached my retina he was so compassionate and so patient! Also a shout out to Dr.Absolonson and his two assistants for the incredible compassion and patience they had with me when I went in for a new prescription after my buckle surgery for my detached retina and was beyond anxious. The glasses department other than Lynne sucks! And promises have been broken over and over and it’s pretty disappointing. Thank you to everyone who has actually helped! 💜

Dr. Absalonson is the rudest doctor I have ever dealt with he doesn't know how to talk to the patients the right way always have an attitude and can't help people out even if he tried I wouldn't recommend him to any one should even have a job there hire the right doctors or go get another job somewhere else

Called to see status of referral, they couldn't find it. Told me they would check and call me. No call. I called the next day and sent the records myself including images so I wouldn't have to wait as I was told by my eye doctor that there was concern of start of retinal tear. Spokane eye clinic said their specialist would review and someone would call me the next day. No call. I called back the next day, and was told the same thing. When I said I had called the last two days and keep being told that, I was told they were short staffed and someone would call the next day. No call. Will be requesting a different referral from my doctor next week.

My doctor left before the merger. Since I had an appointment with Dr. Moffatt, they called me to reschedule to Jennifer Kerns. I took the day off from work for today’s appointment.when I checked in at the counter a woman named Cynthia told me appointment was canceled because of her medical leave. They never called me to reschedule. I was so upset is because she never even showed sympathy towards customers like me. I was waiting for the appointment for 3months after rescheduling. This new company really here to make money I truly believe that.and push people around. Her manager named Malia took over she kept telling me she will address to her manager but I didn’t believe that. She said the doctor is booked and I need to reschedule. So I said . I brought my prescription that still hasn’t expired so I demanded no doctor, just fill my contact lenses and I will never come back here again. I used to pay $40 out of pocket for a year supply but counter person said I need to pay $250 after insurance. So all I got was 6 month supply. New company doesn’t care about you all. I highly NOT recommend this place. Lack of empathy is all about them. So sad

I have never experienced worse customer service than when attempting to schedule an eye care exam with Spokane Eye Clinic. Earlier this year the scheduling system was malfunctioning for over two months and the only means to schedule an appointment was to visit the clinic. Now, when I call the clinic to schedule I am met with a scheduler who is rude and seems angry that I have interrupted their day to schedule an appointment. After spending 10 minutes providing detailed insurance information, the scheduler told me that the South Hill / Downtown clinicians no longer provide eye exams for people who use contact lenses. The optometrists and ophthalmologists here are top notch. I hope they have the business sense to take care of their staff. I'd like to see schedulers supported and compensated in a way that allows them to show up for prospective patients with professionalism, basic courtesy, and efficiency.

Over the past 9 days I have made multiple attempts to contact Spokane Eye Clinic regarding a vision concern. I have called several times and left voicemails, yet have not received a single call back. For a healthcare clinic responsible for eye health, a complete lack of response for over a week reflects a serious communication failure. Patients should not have to repeatedly call just to get a basic response from their provider. I would welcome the opportunity to update this review if the clinic addresses the issue and improves its patient communication.

While the service is great in person I’m giving them a 1 star because I can never get a hold of them when needing to cancel or reschedule an appointment I leave messages and I get no call back. It’s ridiculous. I stay on hold for 10 minutes and can never get through to speak with a representative

I wish they had a patient portal so I could check my appointment time quickly any time without having to wait for them to be open so I can call them.

My providers are great but since corporate change in ownership the communication is very poor. I've been unable to access my chart online with visit info, message my provider, or get Release of Medical Records to release a test result to another provider. My emails and texts to accomplish this have remained largely unanswered. My next step if it is even possible, is to go in person and seek patient representative to help.

SEC has zero respect for patients. They will keep you waiting two to three hours, and never an explanation or an apology because that's how they run their business. And yet they charge for their services like you get gold-plated care. Not recommended, not under any circumstances.

Always unpleasant experience dealing with Joy in Medical Records. She was abrasive, rude, and difficult to communicate with. Requesting basic information felt unnecessarily stressful, and her attitude made an already frustrating process worse. This interaction alone would make me hesitant to recommend this clinic.

This rating isn't necessarily for Spokane Eye clinic as a whole, but rather the wonderful medical records representative that helped me today! I was following up on a prior authorization for my son, but was somehow transferred to Cynthia. She easily could have transferred me to someone else in a different department. But she stayed on the line with me until she was able to get the information I was looking for as well as get a message to the office of the doctor I'd been waiting to hear back from. Awesome customer service and wonderful human interaction. GREAT JOB CYNTHIA!!

Wow! What a great experience for cataract surgery with Dr Mortensen 's team. They were all amazing. Only drawback post op appt over an hour late

Dr. Stone is great! When Dr Nichole Brandt left for New Zealand I didn’t think anyone could come close to her in expertise and skills. However I am beyond pleased with Dr Stone. He is always thorough and takes time to fully explain all parts of what’s going on with my eyes. I never feel like he’s rushing out the door to the next patient. I highly recommend the clinic and Dr Stone.

It was a very positive experience. They were attentive to every need right up to a warm blanket because i got chilly. Each step was explained so i was comfortable with the entire procedure. Afterwards they were very attentive to my being stable and ready to leave safely. I am very happy with the results and thank them for helping to better my life.

Dr. Allar, the eye surgeon, did an excellent job of removing the cataract from my left eye, and inserting a multi focal lens into it. Two weeks after the surgery, my near and distant vision are extremely improved. Also, I am very pleased …

Dr. Kerns is the best! She makes me feel like I’m her only patient. I have been seeing Dr. kerns for years. She has addressed eye issues that needed further assistance from another colleague & kept close tabs on the situation. My whole family sees her & has the highest regard for her as well.

I had an emergency eye surgery my retina was tore in 3 places. Doctor Anderson and his team got me in right away. He explained everything in detail so I could understand what he was going to do. During surgery I was awake the whole time …

Dr. Skoog and the entire staff at the Surgery Center were great. I understood everything that was going to take place and had clear instructions for post-op. They were all very kind and helpful. I will be having my second surgery in less than 2 weeks and I feel confident that my next experience will be just as good as my first.

As an experienced health professional I can highly recommend Dr Haymore with confidence. He is always pleasant, compassionate and informative. I have never felt rushed and my questions were taken seriously. His calm demeanor is reassuring, especially when considering surgery.

Doctor Jack and Doctor Haymore are outstanding. They took the time to explain everything and to hear my concerns. Both doctors are kind and compassionate.They truly care about their patients. Very thankful for both of them.

I could not be happier with Spokane Eye Clinic. My only regret at this point is that I did not have my cataract surgery done sooner. I had no idea my vision had become so poor. Everyone involved in the entire process was professional, …

This was an emergency eye surgery and everything went very well in office for pre op needs and getting me in as soon as possible for my surgery. I am extremely happy from beginning with Daniel at fro t desk when I called in the morning to get clarification what to do and where to go in morning. She went the extra mile for me. Zach was great at taking all the tests needed. Dr Jack was absolutely amazing explaining what to expect before and after surgery. The surgery staff was so good at making sure I was comfortable and not stressed for the upcoming g procedure. There was understandably longer wait times when checking in for surgery that I gladly waited for as they were working me in for a last minute surgery. Thank you to all the staff for making what could have been a disaster into a very positive pleasant experience.

Dr Kamae is one of the best doctors I’ve been blessed to be his patient. He is an excellent cataract specialist and surgeon. From my very first visit, Dr. Kamae showed a good balance of professionalism, skill, and genuine kindness …

They have always had great staff and service, but they where bought out and switched to a new system and ever since then it's been incredibly difficult to get a hold of anyone there.

Completely disorganized. 5 days ago I left a message on their 'Patient Portal' requesting a prescription refill for eye drops. I checked the portal today and there was no response of any sort. So I tried calling. I was on hold for 9 minutes …