Spokane Eye Clinic - South Hill/Downtown
427 S Bernard St,
Spokane, WA

I had an absolutely wonderful experience at the Spokane Eye Clinic downtown location on Bernard St! Every single aspect of my visit exceeded expectations. The front desk staff provided a warm, welcoming check-in, and the entire facility felt highly professional, clean, and comfortable. A special shout-out to the clinical assistant who helped me. She was absolutely fabulous, efficient, friendly, and great at making me feel completely at ease during the initial screenings. Dr. Danielle Schleicher, OD was equally fantastic. My first ever female Optometrist. She took the time to truly listen to my concerns, walked me through the exam using impressive, modern diagnostic technology, and explained my eye health clearly without ever rushing me through the vision testing. On top of the exceptional medical care, the scheduling was completely seamless, the billing and insurance details were fully transparent upfront, and the optical shop offered a wonderful selection with helpful service. A shout-out to Oleta, who treated me with respect, was undemanding and followed through with what she promised. I highly recommend this downtown clinic and Dr. Schleicher to anyone in Spokane looking for quality eye care.

Dr. Andersen is a physician who provides outstanding care to his patients. His patients well-being is his number one priority. He makes time to explain and answer questions. Dr Andersen is a physician that I would not hesitate to recommend to family, friend, or client as I am a patient advocate.

From the moment of arrival, I was greeted by friendly and efficient staff. Dr. Welch is friendly, professional and gave me a very thorough exam. He listened to my questions and concerns and provided answers. I would definitely recommend him. Over the years, because of Insurance changes, I have had to go to other eye Doctors, however, I have always preferred the Spokane Eye Clinic and have always been satisfied with my care.

I have never experienced worse customer service than when attempting to schedule an eye care exam with Spokane Eye Clinic. Earlier this year the scheduling system was malfunctioning for over two months and the only means to schedule an appointment was to visit the clinic. Now, when I call the clinic to schedule I am met with a scheduler who is rude and seems angry that I have interrupted their day to schedule an appointment. After spending 10 minutes providing detailed insurance information, the scheduler told me that the South Hill / Downtown clinicians no longer provide eye exams for people who use contact lenses. The optometrists and ophthalmologists here are top notch. I hope they have the business sense to take care of their staff. I'd like to see schedulers supported and compensated in a way that allows them to show up for prospective patients with professionalism, basic courtesy, and efficiency.

My doctor left before the merger. Since I had an appointment with Dr. Moffatt, they called me to reschedule to Jennifer Kerns. I took the day off from work for today’s appointment.when I checked in at the counter a woman named Cynthia told me appointment was canceled because of her medical leave. They never called me to reschedule. I was so upset is because she never even showed sympathy towards customers like me. I was waiting for the appointment for 3months after rescheduling. This new company really here to make money I truly believe that.and push people around. Her manager named Malia took over she kept telling me she will address to her manager but I didn’t believe that. She said the doctor is booked and I need to reschedule. So I said . I brought my prescription that still hasn’t expired so I demanded no doctor, just fill my contact lenses and I will never come back here again. I used to pay $40 out of pocket for a year supply but counter person said I need to pay $250 after insurance. So all I got was 6 month supply. New company doesn’t care about you all. I highly NOT recommend this place. Lack of empathy is all about them. So sad

I was referred by my PCP last October-ish to see a neuro-opthamologist. The clinic was supposed to call me and schedule. After a month with no phone call, I decided to call and attempt to schedule myself, only to wait on hold for approximately 20 minutes each time before getting sent to voicemail. I would leave a message, detailing my name and requesting a callback, only to have another month pass with no call. This happened until the end of April this year, when I was finally able to get scheduled for a basic eye exam with Dr. Absalonson and was told that was the first step to seeing a neuro-opthamologist. So, if you're keeping track, that's nearly SEVEN months I had to wait just to get scheduled. I ended up messaging my PCP's office back to ask for assistance in getting scheduled before they conveniently decided to start answering and blamed the delay on a faulty phone system and concurrently lost referral. A few weeks later, I have my appointment with Dr. Absalonson, and after waiting over an hour in the waiting room for my appointment, he confirms the things I was initially referred to the neuro-opthamologist appointment for. However, he states I'll have to come back to do a prescription eye exam at another time, and they scheduled me with their in-house opthamologist since they don't actually have an in-house neuro-opthamologist, and he would refer me out further if needed. That appointment got scheduled today, nearly two months later. I took PTO since they said my eyes would be dilated again, only to receive a telephone call less than one hour before my scheduled opthamology appointment telling me that the opthamologist reviewed Dr. Absalonson's assessment, and there was no need for my appointment today or anything he could do for me, so my appointment was canceled, and I need an external referral to a different clinic entirely in Seattle or Portland. So, all this time, I have needed an external referral to a neuro-opthamologist, and instead of just PROVIDING me with that referral months ago, they've decided to make me wait and schedule with multiple providers, only to waste nearly a year of my time. Thankfully the lady who called me to cancel was pleasant enough, but this experience has been anything but. I requested to be transferred to the clinic manager after being told my appointment was canceled, however, she was busy, and as a medical social worker myself, I'm not quite interested in this clinic's excuses. They have delayed further diagnostic testing for a condition that could cause me to lose my eyesight and for that, there is no amount of administrative apology that can turn back the clock on what damage might have occured while they have been playing around. I will NEVER go back to this clinic or recommend it to ANYONE in the area. *EDITING TO ADD 8/7: I see Spokane Eye Clinic’s response. I did try to call back, multiple times, and was met with the same fate: an endless ring ending in yet another unanswered voicemail. Additionally, I received a text stating that I should reschedule an appointment since I canceled my last one… if we reference my complaint my above, THEY actually canceled MY appointment. When I saw my PCP last week, I had her medication assistant reach out to ensure my neuro-ophthalmology referral was finally sent, and her MA was stunned at the long wait time and lack of ability to actually confirm or contact anyone. I still have not received confirmation that my referral I have been needing since October 2025 has actually been sent. Not only do I stand by my negative review, I would change it to 1 stars if I could. *EDITING TO ADD 8/11: I called again to confirm my referral was sent only to be told I was supposed to be seen by SEC’s in-house ophthalmologist… the same one who said there was nothing he could do for me and canceled my appointment less than an hour before. I also left a voicemail for the number provided below to no avail. This clinic is hopeless.

Dr. Anderson was personable and professional. Took time to listen to my concerns and responded as though he cared. So glad he is the one I am able to work with.

Strongly Negative Experience - Even one star isn't deserved. I am extremely disappointed with my experience at Spokane Eye Clinic. This appointment was for my 5-year-old daughter, who has Cystic Fibrosis and was starting Trikafta. She needed a baseline eye exam because of her medication, so this was not a routine appointment that could simply be pushed off without concern. I called at the end of June and scheduled an 8:30 AM appointment for August 20. I took the day off work specifically for this appointment. On August 19, I realized I had not received a reminder call, so I called first thing in the morning to make sure the appointment was still scheduled. I spoke with Amanda, who told me that they had supposedly called and left me a voicemail saying the provider would be out and that my daughter needed to be rescheduled. I never received a phone call or voicemail. Had I actually been contacted, I absolutely would have rescheduled the appointment as soon as possible. Amanda then tried to reschedule us. I explained that we needed an appointment as soon as possible because this was related to my daughter's medication. Initially, she said there was nothing available. She then said she would check one more thing and told me she had found an opening that same day at 1:00 PM. I rearranged everything based on the information I was given. We showed up at 1:00 PM, only to be told that there was no appointment scheduled for that day. The appointment was actually entered for September 22 at 1:00 PM. At that point, I was understandably extremely upset. I explained that this was important, that it involved my 5-year-old daughter's medication, and that I had already taken the day off work. I was again told that someone had supposedly left me a message about rescheduling. I am very frustrated with how this entire situation was handled. Mistakes happen, and if I had simply been told honestly that the original appointment needed to be rescheduled, I would have been disappointed but understanding. Instead, I was given information that turned out not to be correct, made arrangements based on that information, and then arrived with my child only to find that we did not actually have an appointment. The staff then tried to see if they could fit us in, but ultimately told us they could not. What bothers me most is the lack of communication, accountability, and consideration for our time. This was not just a convenient routine appointment—it was an important baseline eye exam for a young child with a serious chronic condition who was starting a medication that required monitoring. I left feeling completely disrespected and incredibly frustrated. I will not be returning to Spokane Eye Clinic, and based on this experience, I will be sharing my experience with others who are looking for an eye care provider for their children. I expected better communication, honesty, and basic consideration from a healthcare provider.