SSM Health Davis Duehr Dean Eye Care
1025 Regent St,
Madison, WI

So far not good. I will update this review after my next appointment. I have scheduled two appointments here that were cancelled by the clinic suddenly a day or two before the appointment. I see other reviewers have trust issues here too. I feel like my vision is not important to this clinic because they keep cancelling my scheduled appointments. Update: Once again this clinic called to reschedule my appointment within a week of the scheduled appointment. I am done messing around at this location, and will schedule appointments elsewhere.

Janet has been my go-to person at various Dean retail optical locations for years. She is skilled, warm and very helpful. In addition, she gets it right; and if the fit isn’t up to her high standards, she works on it until you AND she are satisfied. I highly recommend her.

Do not come here for care! The wait time is long with no explanation. The staff do not communicate that the appointment may take all day or if the provider is behind schedule. The scheduling process and "overbooking" is given as an excuse for waiting 90+ minutes after dilation to be brought back to a room to wait even longer. Provider shortages are everywhere, this could be better if the staff just communicated and had some transparency about the actual appointment process and length.

The worst eye care possible. My wife had a double vision problem at a distance. Took 3 1/2 hour exam, for my wife to told need MRI, other tests. Went back month later was told no issues with MRI. They put prism in one lens, told her wear her glasses to see if helps. Went back 3 weeks later and the doctor order glasses. Ten days later glasses were here. Double vision corrected, problem now she can’t see anything up close. Have to ware two different pair glasses now. Had appointment today nothing resolved. I had eye exam with this same company, went in eyes seemed good, got new glasses, can see less than before. Dropped over $1400 between the two of us for nothing.

--the glasses are okay....the service to the glasses, subpar-- I have progressive lenses and after a month I was noticing that I was working(behind a computer) with my head tilted back to see better. Something I didn't have to do with old glasses. Brought them in, they adjusted them, results were minimal. Now, 7~8 months later, one lens has a noticeable scratch on it. I called, they said 'yes, you have a one year warranty, but you already brought them in once for adjustment and our warranty is only for one fix.' ARE YOU KIDDING ME! THIS IS NOT THE DEFINITION OF A WARRANTY!!! UPDATE....changing my one star review to three...they did contact me and fix my issue--not giving a five star review because the situation happened, and I had to complain to get it fixed...

We are happy with the cataract surgery my dad had. The problem is the hospital that charged us double for anesthesia, because one anesthesiologist was administering the anesthesia and the other anesthesiologist was watching. For only one eye! And in the process of trying to figure out this issue, they sent the bill to collections- Obviously, because the billing specialist department do not answer, bounce you around because nobody knows how to resolve any issues and unable to take payments or set up a payment plan or to set up autopay because, "That is not my job, I will transfer you to another representative".