I don’t typically write reviews but my experience purchasing contacts here has been so negative, I feel I have to warn potential customers. I purchased a year worth of daily contacts back in May. I was warned there would be a 4-6 week delay. 15 weeks later, I have yet to receive them. I’ve called several times and each time staff tell me contacts are being shipped out that week and they’ll send me the tracking number. They’ve even said they’d get me a sample set to get me by while I wait. Each time, they have failed to follow up. No tracking number, no contacts. Seeing reviews of other customers’ experiences ordering contacts here, it really does feel like a scam. Absolutely would not recommend.

It would be okay to just go here and get your prescription but under no circumstance should you Al order contacts or glasses through them. I’ve been waiting over 2 months for my contacts. Every time I call they say it will be another two weeks. Every single time. And now I can’t cancel my order because they have an “official ship out date”. Which seems to keep changing as well. The staff is sweet and understanding but I wish they would warn their customers that they would be waiting months for their contacts or glasses.

This is by far the worst, unprofessional place we have experienced getting glasses. We use to go to the West Valley location, Sugarhouse is closer and we thought would be better service, the eye doctor was great but the rest of the service was terrible. First we were told the computer system was down and not able to take payment and we would get a call, a couple weeks go by, no call. We called the store, we’re told they were never working on the glasses because they needed payment first, we were told the opposite the day of the appointment. So, we were told after we paid, 4-6 weeks due to the prescription. We wait another four weeks, call the store, this time we were told about another couple weeks. Called back today, told they have no idea when they will be done due to their etching machine being broken, instead of them being courteous and giving us a call, this was our third or fourth time calling them. Here we are, school starts in two days and we have no idea when our daughter will have her MUCH needed and paid for, glasses 😞 and to top matters off, when we called the last time to the store, Allison was extremely rude, and quickly snapped she would refund the payment right now, that doesn’t help at all!!!