Stanton Optical
12400 W Capitol Dr #300, Brookfield, WI 53005, United States of America
+1 262-724-2393
https://www.stantonoptical.com/locations/brookfield-north/
Sandra T.
10 months ago
Unfortunately, I gave this place one star. I had an eye exam back in the beginning of July. Everyone was friendly, and the exam went well to be virtual. The downfall was I'm a diabetic and told them this when I made the appointment. So I had to go somewhere else to get my eyes dilated. At the end of my initial visit, I ended up getting 3 months' worth of contacts because my eye insurance only covered 150 dollars.The exam was only 50 dollars because it was virtual. My total bill was 410 dollars, and some change. My eye insurance offer 60% off of glasses if you get them at the same time, so I did, but the fames did not fit as pleasing as the initial visit. With that being said, I returned the glasses, expecting a complete refund. Stanton only refunded me 180 dollars for the glasses. I have spoken to Kenny and Brad, and neither one can explain to me why nor this 1800 number. I have been waiting for "The Resolution Team" to call me back for over a month. I just called Stanton Opital again today because, after getting off the phone with my fIex spending account, it is still not resolved. What do I need to do to get my money back? I'm done with the store because Kenny just gets an attitude because I ask him to explain why. I need them to make it make cent. How do I pay 230 dollars for 3 months' worth of contacts.
Michelle Holmes
10 months ago
This was by far the best eye exam appointment my husband and I have ever been to. Considering it's a holiday today and they still were able to get us in for an eye exam last minute is unbelievably wonderful.The staff is extremely professional while still being the nicest people. The prices are amazing, the selection is fantastic. And the attention to the customer's needs is top notch. I can't say enough good things about this business, specifically the Brookfield location. Stanton has gained 2 lifetime customers today!
Zanayia Moore
10 months ago
I went in for a replacement frame for my glass an hour before closing the staff was amazing!! Kenny and monte I believe was their name. I've never had service so friendly and kind. They recommend different colors and styles for me I'm usually plan black but this time left with a beautiful grey color. They need to be prompted