I went into Stanton optical on Pacific Ave. Their customer service was excellent! Beautiful glasses and great prices on top of the kind, professional people that work there! I would highly recommend! Thanks again for a great experience!!

I went to have an eye exam on August 18th, 2023 to get a prescription for glasses and contacts. I went there because my regular optometrist was booked, and I needed these asap. I was a bit disappointed to the fact that after the exam, Dr. didn’t discuss the diagnosis with me at all. She was nice and patient, but were I normally go, Dr. explains everything and asks if I have any questions. Well, I was supposed to get trial contact lenses by the following Wednesday 08/23/23 according to the lady at front desk. They didn’t have the contacts at hand due to the strength of my prescription. It’s 08/30/23, and I am still waiting. I have called to check status of my order, but they keep telling me they have not received it. Today I called and spoke to Addi who is the manager of the store. She was very rude and not helpful at all. I told her I was going to call back to speak to someone who was more helpful (not knowing she was the manager) and she said, “you do that” and hung up the phone on me. I went there even though I have Kaiser because my daughter had an eye check up, got glasses and contacts (I spent close to $600), and I was happy with the service. After today, as soon as I get what I’m waiting for, they will not see me or my daughter there. I will not refer anyone there as I was doing. Customer service is very important to me, and today the manager failed the test. 08/31/23-An update on my contacts order. I called today to recheck on my order. I spoke to Vanessa. who was nice on the phone, and she informed me that my order was “re-ordered” due to the delay of the previous order. Now, I have to wait for an additional 5 working days to get it. After my review, I got a response from Stanton (Corporate office????) and gave me a number to call, so someone can make things right. I spoke to Marcella who after patiently heard my complaint simply told me that they couldn’t do anything to resolve this issue. I just have to wait until the order arrives 🤦🏽‍♀️, and that if I was looking for compensation, I needed to talk to the store I went to and deal with it there. Really??? Did she get that I just wanted my contact lenses??. I guess I have to wait and go to the next step! What a disappointment!!!!!! 09/28/23-I still haven’t got my contact lenses and despite of my calls to corporate office regarding CUSTOMER SERVICE and not receiving the product I originally went for, NOBODY has contacted me about this issue. I went to Kaiser, got a new exam and already received my full contacts order and my glasses. I wasted my time and money at Stanton.

Great prices, selection and customer service. Worth the drive. Doctors are remote but the exam was the same none the less. Quick and was able to get trail contacts while I waited for my glasses for 7-10 days.