Stanton Optical
,
Elk Grove, CA

Purchased a pair of prescription sun glasses that were polarized July of 2022 noticed coating coming off Aug 2023 call Stanton of Elk Grove said no warranty but I could pay for new lenses lol. Will never purchase from this company again glasses cheaply made they had already replaced frame because one arm fell off

First time coming here, staff was super friendly upon my arrival. We did a few test and then had a video call with the doctor who preformed the rest of the eye exam. Once done, one of the employees showed me a variety of glasses and helped me pick a couple different styles. The store manager was also amazing. He ordered my glasses even though they were not available at the time and managed to find them at a different location. Now we just wait for them to arrive :)

After 3 times doing eye exam at stanton optical in Elk Grove and with all these prescriptions I had very bad headache and reach to other optometry center with professional actual doctor and dr after doing 1 hour check up of my eyes figured out that all three prescriptions of stanton optical center was wrong!!!! Unbelievably worst system, irresponsible manager !!!! This manager even didn’t know how to handle simple issues and how to behave with customer once they did mistake. I understand making money is really important these days but how about ethical issue ????humanity???? first correct your bad mistake, solve an issue of your customer ,Which is health issue, eye problem! Then ask money because it’s you’r right!I can’t believe they even can’t give me right simple prescription after 3 times!!!only they can ask to pay over and over but when you ask them to do something right for you they cannot do it !! Disappointed!! So sad!!! No words can say! I talk to a lady over the phone which told me her name is Jennifer and once I ask her to talk to manager she told that she is the manager and she was really rude! Other things that worth to mention to pay attention about it, I ordered poly carbonic lenses but after checking the lenses in other optometry center they told me these lenses are low quality plastic lenses! pretty obvious how much was different than poly carbonic glass lenses!!