Sterling Vision | Valley River
,
Eugene, OR

Kelsey is incredible! Usually I get overwhelmed when it comes time to select new glasses but this time was completely different! Kelsey made the process super smooth, she's perfectly efficient and she was quick!! Thank you Kelsey for everything, you're amazing!! :)

Doesn’t answer their phones or message back in their secure messaging app called Klara. I’ve been trying to find out information regarding my son’s glasses and not a single person in there does their job which is to answer phones and respond in the messaging app. It’s truly not that hard of a job to do, I’ve done their type of jobs before and apparently people like to show up just for a paycheck rather than truly caring about their patients. Dr. Hackett is amazing, but his staff is lazy, unprofessional and clearly incompetent.

Their front end staff is generally unlikeable and unknowledgeable. I had Elizabeth tell me I should "just leave" when I asked about pricing on the exam vs. Pricing at Costco. The doctor was fine. Robotic and incredibly upset to even be at work, but fine. Additionally, after reading their financial policies, the fact that this business will bill people for missed appointments but can't bill for services and require cash payment at time of service is a joke. Capitalism at it's worst, do not go to this business.