Sterling Vision | West Eugene
3015 W 11th Ave,
Eugene, OR

Staff was great and it was a lovely experience until i had a question about my prescription and couldn't get an answer. You can't speak to anyone if you call, you can only start a text conversation or get a message. Well, someone else's name came up for the text option, and pushing '2' to leave a voicemail did absolutely nothing. It is very frustrating. That is the only problem. Unfortunately for me, it is a big one.

Tried to go here with my last health insurance found out I got unfairly turned away but decided I'd try again anyways with different health insurance. Switched my health insurance just so I could get an eye exam and was not notified that there would be an additional cost until I showed up for the appointment despite me now having the health insurance they recommended I get the first time. I'm in need of some sort of eye check up and this has been a waste of my time for months now.

This office is a scam. Avoid it like the plague. I was told I should get Progressive lenses, even though I did not currently need them. I was told I would need to get used to them because I would need them in the future. After wearing them for a full week, I cannot get past a few hours without my eyes actually hurting and causing a headache. I paid $200 more for the Progressive lenses. The office refuses to issue me a refund and had the audacity to offer me bifocal lenses as recompense. This, quite simply, is a scam. The doctor will recommend products you don't need, promise you he will make good if things don't work out, and then, when they don't work out, leave you with literally unusable glasses. This is such obvious fraud and malpractice. Absolutely disgusting to take advantage of people this way. I will be looking into taking every legal action I can.