Mr Buster

Horrible!!! GO SOMEWHER ELSE!!! Customer service is HORRIBLE at best!! Firs,t Dixie, the recipanist and apparantly the only one who knows how to adjust glasses, will tell you, "It will take a week, a good week to get your glasses back." At the end of two weeks I called Dixie and she didn't know where my glasses were. Dixie said she would call the lab to find out where my glasses were and call me back. SHE NEVER CALLED! I had to call her a couple days later. Dixie just kept saying, "I don't know where they are. We had to send them to the lab in CA." "I know Dixie, you told me that. You also said it would take "A week, a good week" to get them back. You also said, that you would call me after you called the lab and you didn't! Dixie is a liar! I had to call Dixie about a week and a half later, because she certainly hadn't called me about the status of my glasses. At this point, it was 3 weeks since I ordered them. Also, it was 2 weeks past Dixie's estimate of "a week" and a week and a half past Dixie's estimate of "a good week" Three and a half weeks from the day I ordered my glasses, they finally came in. I went to pick up my glasses and Dixie wasn't there. The girl behind the counter was apparently Dixie's daughter. I was given my glasses and she said something like, "There you go." I said, "That's it? You aren't going to adjust them?" She said, "No, my mom had an emergency and had to leave. You will have to come back to get them adjusted." You have got to be kidding me!!! First Dixie lied to me about how long it will take to get my glasses. Dixie never called me after she called the lab as she said she would. I had to call the Dr.'s office to find out where my glasses were and all Dixie could say is, "We had to send them to the lab in CA." Dixie couldn't be bothered to have the common courtesy of updating my on the status of my glasses after her initial estimate of a "Week, a good week" had past. So to sum up my experience at Dr. Steven W. Rogers office, Dixie will lie to you about how long it will take to get your glasses and Dixie will NOT call you to update you on the status of your glasses. Once they do come in, good luck picking them up and getting them adjusted!! GO SOMEWHERE ELSE!!!

Amy Robertson

Dr. Rogers is very friendly and helpful. I enjoyed interacting with staff and would refer other people to Dr. Rogers. Thank you!

marla clarke

Dr. Rogers and staff are amazing. They are helpful and thorough. I’ve been a patient for at least 15 years and I’ll never go anywhere else!