Suburban Eye Care
32415 Five Mile Rd,
Livonia, MI

My eye exam with the Doctor and support staff was excellent. The cost of the glasses seems a bit high for me, but that is with partial insurance coverage. I will definitely return for future eye exams.

I switched to this eye doctor recently, but based on my experience there, I'll be switching back to my old doctor (who is further away) for future appointments. Long story short: I ordered contacts and was given an estimated date for pickup. I didn't hear from the office on the estimated pickup date, and when I called the next day to follow up, they let me know that the contacts had not arrived and would, in fact, be significantly delayed. I understand that production delays are not the fault of the office staff, but to not receive an update about this change in status was pretty surprising. When I asked what could be done in the interim (expecting that they would be prepared with backup lenses, or at least a plan to order close substitutes in the meantime), I was repeatedly told "I understand your frustration, but unfortunately there's nothing we can do." After calling back the next day and asking to speak with the contact specialist, they were able to put together a plan for me to have substitute contacts while we awaited the delivery of my full contact order. The contact specialist was very kind and started providing more regular updates, which I appreciated. Overall, though, the success of communication at this office seems to depend on who you're talking to - and I'm looking for an office that can be relied upon to be consistently communicative no matter which staff member you're working with.

I had an excellent experience at this optometrist's office. The staff were incredibly accommodating and friendly . The doctor went above and beyond to ensure that I received the right prescriptions, showing dedication and patience. I'm truly impressed with their commitment on my eye health and satisfaction.